Quality Assurance Executive - Part time

Quality Assurance Executive

Part time – Up to 12 Month Maternity Cover Contract

Worthing, West Sussex – Hybrid

£11,713 per year plus various company benefits

Join Sarah, Francis, Faye, Sarah, Abbie and Carol – Under the guidance of our QA Team Leader;
Emma, and our QA Manager;
Claire and become an integral part of our Quality Assurance team here at Bluecrest.

Externally, they are a governance and quality focused team that excel in delivering high-quality feedback and value strong collaboration and communication. Internally, they are a supportive group that work hard, value individuality and will always have fun whilst getting the job done.

If you choose to join us, you’ll play a key role in our overall quality management system with a focus on monitoring all customer focused communications and delivering feedback.

What we can offer you in return*

• Four free Health Assessments per year, which can be used by yourself, family or friends
• A further 50% off any additional testing
• 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days – plus bank holidays on top! (pro rata for part time roles)
• Sophos@Home protection
• EAP Scheme
• Company sick pay scheme
• Enhanced family leave
• Life Insurance
• Employee referral bonus scheme of up to £1,000
• Matched company pension (up to 5% or up to capped amount)
• Cycle to Work Scheme
• Employee Charity Sponsorship Scheme
• Discounted Gym Membership
• Home office allowance – yearly allowance of £130 to make working from home more comfortable!

* After qualifying period & subject to terms and conditions and/or eligibility.

Responsibilities

• Quality assess calls using quality framework to ensure great customer conversations are being delivered consistently.
• Work towards set volumes of calls reviewed at a pre-agreed deadline.
• Provide feedback to employees via an agreed cascade process.
• Identify compliance failures and provide relevant information to leadership.
• Work closely with Quality Assurance Manager and other key stake holders to drive continual improvement.
• Arrange calibration sessions with colleagues to standardise the way we assess calls and to develop QA framework.
• Build and maintain strong relationships with key stakeholders.

The Hours

• Part time
• 17.5 hours per week
• To be completed between 8am to 4pm, Monday to Friday
• Up to 12 Month Contract
• Hybrid