Veterinary Receptionist​/Patient Care Assistant

Overview

Join Our Team as a Veterinary Receptionist / Patient Care Assistant!

Are you ready to put pets first? At CVS Vets, we make pets a priority every day! We’re on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist / Patient Care Assistant at our Mi Night Vet  Hillsborough
.

Role Details:

Location: To be based at our MiNight site in Hillsborough - 50 Old Coach Road, Hillsborough, Lisburn, BT26 6PB

Contract: Permanent

Hours: 12.5 hours per week

Shift Pattern: Saturday and Sunday, with shifts between the hours of 09:00 – 19:00

Discover Our Practice:

Get a glimpse of what makes us special:
Mi Night Vet , Lisburn | CVS Vets

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK s leading veterinary groups. Our mission is to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you ll become part of a supportive community focused on one goal: putting pets first.

If you re looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

About the Role:

• Manage Communication:
  Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution:
  Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception:
  Greet and register new clients, ensuring a warm welcome
• Insurance Management:
  Process and manage insurance forms adeptly
• Medication Distribution:
  Dispense medications as required
• Financial Transactions:
  Process payments accurately and efficiently
• Emotional Support:
  Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation:
  Organise patients using the in-house system efficiently
• Inter-practice Communication:
  Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management:
  Make necessary phone calls regarding debts, belongings, and refunds
• Client Care:
  Above all, ensure that every client feels welcomed and valued at our practice
• Assisting with Vets and Nurses in helping to restrain patients for treatment
• Running internal lab samples
• Cleaning, feeding and walking patients
• General cleaning duties

Who We re Looking For:

• Previous experience as a Receptionist; experience in a veterinary setting is a bonus!
• Experience in animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet the welfare needs of animals
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you ll enjoy:

• Competitive salary aligned with the National Minimum Wage (effective 1 April 2025)
• Generous 5-week annual leave plus Bank Holidays (pro rata)
• A collaborative and supportive team environment
• Staff discounts on veterinary services and products
• Access to our Employee Assistance Programme and over 400 Mental Health First-Aiders
• And so much more!

For a full list of what we offer, CVS Vets | What We Offer

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We re committed to building a workforce that reflects the diverse communities we serve.

Ready to join us? Click the Apply Now button below.

Please note:

We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.