Field Support Representative Diagnostics, Boise and Pocatello

Overview

We build some of the most innovative products in the veterinary diagnostic industry, each of which helps keep our pets happy and healthy. Field Support Representatives (FSR) teach veterinarians how to use the machines and troubleshoot technical issues. We seek people who are expert communicators, are highly organized, and who treat every customer interaction with empathy and teamwork.

The Field Support Representative positions are field-based and you will work and travel from a home office. You will utilize a wide array of programs to plan and strategize customer visits, serving as an IDEXX Ambassador and trusted advisor. You will manage your schedule based on the unique attributes and needs of your customers, while focusing on your own professional development and growth.

Ideal candidate must live in the Boise or Pocatello,  and be willing to travel within this territory and occasionally outside of it as needed. Learn more about Field Support opportunities: IDEXX Careers

You can expect a dynamic career with IDEXX that utilizes your veterinary practice experience and technical skills, allows travel, meeting new people, expanding knowledge and skill set, all while positively impacting the lives of pets and their owners. Our day-to-day consists of meeting new people and building relationships with our customers. Being able to build relationships and work as a positive team player is a must.

You will be challenged daily as you work with the best team in the industry. The FSR role continues to evolve to best support our customers  needs, so you can expect continued growth within your position through comprehensive training programs.

As an FSR you will work collaboratively with an internal team to develop strategies to maintain Customer Accounts through education and other customer-centric solutions. You would install and train the staff in the clinic on the best way to use IDEXX Analyzers (Pro Cyte, Catalyst One, Sedi Vue, InVue). You would assist with critical customer-need visits, providing onsite technical support when things are not going according to plan.

No two days will be the same. As an FSR you would be expected to visit customers in the field every day; occasionally adjusting your schedule as needed to attend customer events and to accommodate visits to emergency practices.

• 3+ years experience working in a veterinary practice or applicable work experience and familiarity with IDEXX products.
• Ability to build relationships with all personalities. This role can be stressful at times, but it is fulfilling and our team is amazing.
• Effectively communicate and collaborate with customers, management, and peers.
• Ability to build strong customer and peer partnerships that allow you to gain confidence and trust from others easily.
• Ability to plan and prioritize work in a dynamic environment and make quality, timely decisions.
• Active listening skills to discover customer needs and adapt your approach.
• Comfort with learning and using technology such as computers, tablets and smartphones. Computer networking experience is a plus.

• Requires up to 75% travel (varies by region and may include travel outside of your territory)
• 5 days or more of car travel per week
• 6-8 or more overnights per month (subject to change)
• Weekend hours and weekday overtime may be required. Overnight travel is required.
• Valid driver s license and clean driving record required
• Requirement to reside in or relocate within the designated territory as advertised

• Hourly rates targeting: $27.00 per hour+
• Opportunity for annual cash bonus
• Benefits Day-One
• On-the-job training and career advancement opportunities (experience not required)
• Additional benefits including financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and more

• Regularly required to stand and sit for extended periods; extend and reach with hands and arms; use hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools
• Occasionally required to climb, balance, bend, stoop, kneel or crouch
• May be required to lift, move and carry up to 60 pounds
• Specific vision abilities include close vision, color vision, depth perception, and the ability to adjust focus
• Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person
• Ability to communicate verbally on phone and in person
• Fluency in English
• Weekend hours and weekday overtime may be required
• Extensive overnight travel required
• Ability to travel and work internationally
• Ability to drive a car for extended periods

IDEXX is a global leader in veterinary diagnostics with customers in over 175 countries and a large workforce. IDEXX values a diverse workforce and strongly encourages applicants from all backgrounds to apply.

IDEXX is an equal opportunity employer. Applicants…