Field Support Representative, Diagnostics

Veterinary Technician Technologist Field Support Representative Diagnostics - Greater Vancouver

We build some of the most innovative products in the veterinary diagnostic industry, each of which helps keep our pets happy and healthy. The veterinarians that use these tools rely on Field Support Representatives (FSR) to teach them how to make the best use of these machines and to troubleshoot if there are technical issues. We are looking for people who are expert communicators, highly organized, and who treat every customer interaction with empathy and teamwork.

The Field Support Representative positions are field based. You will work and travel from a home office.

Ideal candidate must live in the Greater Vancouver area and be willing to travel to the BC Interior such as Clearwater, Fernie, and other locations. A fleet vehicle is included.

You can expect a dynamic and exciting career with IDEXX that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, and positively impact the lives of pets and their owners. Our day to day consists of meeting new people and building relationships with our customers. Being able to build relationships and work as a positive team player is a must!

You’ll be challenged every day as you work alongside the best team in the industry. The FSR role continues to evolve to best support our customers’ needs, so you can expect continued growth within your position through comprehensive training programs.

• Experience as a Registered Veterinary Technologist (RVT) or equivalent is considered a strong asset.
• Being able to build relationships with all personalities is a must! Enjoy life, it may seem stressful at times, but it’s a fun and fulfilling job.
• Minimum of three (3) years veterinary clinic experience with a training and/or leadership background strongly preferred.
• Effective communication and collaboration with customers, management, and peers.
• Ability to build strong customer and peer partnerships that allow you to gain confidence and trust from others easily.
• Ability to plan and prioritize work in a dynamic environment and make quality, timely decisions.
• Effective listening skills to discover customer needs and adapt approach and demeanor.
• Comfortable learning and using technology such as computers, tablets and smartphones. Computer networking experience is a plus.

• Enthusiastic Attitude
• Persistence
• Ethical
• Self‑Awareness
• Authenticity
• Emotional Intelligence
• Relationship Oriented
• Self‑Motivated

• Weekend hours and weekday overtime may be required.
• Overnight travel is required.
• Requires up to 75% travel: 5 days or more of car travel per week; 6‑8 days or more of overnight travel per month (subject to change); varies by region.
• Valid Driver’s License required and clean driver’s abstract.
• Requirement to currently reside in or be willing to self‑relocate within the designated territory.

• Hourly rates targeting: $27.00 per hour+.
• Opportunity for annual cash bonus.
• Benefits Day‑One.
• On‑the‑job training and career advancement opportunities.
• Additional benefits including financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more.

• Regularly required to stand and sit for extended periods; extend and reach with hands and arms; use hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools.
• Occasionally required to climb, balance, bend, stoop, kneel or crouch.
• May be required to lift, move and carry up to 60 pounds.
• Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus.
• Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person.
• Ability to communicate verbally on phone and in person.
• Fluency in the English language.
• Weekend hours and weekday overtime may be required. Extensive overnight travel required.
• Ability to travel and work…