Telephone Triage Registered Nurse

This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, , KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Shift

Schedule:

various shifts available

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Telephone Triage Registered Nurse today with Parallon.

Benefits

Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

* Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free Air Med medical transportation.

* Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

* Free counseling services and resources for emotional, physical and financial wellbeing

* 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

* Employee Stock Purchase Plan with 10% off HCA Healthcare stock

* Family support through fertility and family building benefits with Progyny and adoption assistance.

* Referral services for child, elder and pet care, home and auto repair, event planning and more

* Consumer discounts through Abenity and Consumer Discounts

* Retirement readiness, rollover assistance services and preferred banking partnerships

* Education assistance (tuition, student loan, certification support, dependent scholarships)

* Colleague recognition program

* Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

* Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note:

Eligibility for benefits may vary by location.

Come join our team as a Telephone Triage Registered Nurse. We care for our community! Just last year, HCA Healthcare and our colleagues donated 13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

As a Registered Nurse, you will be responsible for delivering high-quality, patient-centered care in line with the requirements of the department and the standards of practice for the relevant state and specialty. Collaborating with medical providers and the care team, you will provide personalized, comprehensive, and compassionate care, following established nursing models such as "Assess, Perform, Teach, and Manage." You will also act as an advocate for patients, families, and caregivers, embodying the organizations vision, mission, and values to ensure an outstanding patient experience and positive clinical outcomes.

In this role you will:

* Provide nurse advice and triage services to consumers calling with clinical questions

* Provide appropriate compassionate advice to callers using evidence based clinical decision tools to help callers make personal health decisions. Make cross referrals as indicated. Facilitate referrals and event registration through internal transfer mechanisms.

* Utilizes nursing skill and along with approved protocols to provide telephone nurse triage and/or health advice to consumers with clinical questions or symptoms.

* Facilitates referrals for health services as appropriate via telephone and performs all components of call processing

* Ensures performance standards are met and accepts constructive feedback

* Speaks with a pleasant, professional phone voice and provides superior customer service to create an exceptional patient experience.

* Documents caller information and outcomes in a relational database system in accurately and as prescribed by current standards and policies

* Maintains confidentiality, HIPAA and PHI compliance

* Communicates appropriately and clearly with departmental management, co-workers and callers and exhibits willingness to master new work routines and methods Provides homecare, advice and/or education to callers that respects the cultural, spiritual, intellectual/educational, and psychosocial differences of individuals and preserves caller's autonomy, dignity and rights. Maintains and contributes to a collaborative professional and ethical work environment.

* Actively participates in team meetings and engages in the processes of the contact center

Qualifications that you will need

* Associate Degree in Nursing or RN Diploma
-Required

* Bachelors Degree in Nursing
- Preferred

* 3+ years of experience in bedside nursing required

* Telehealth experience helpful, not…