Call Center Registered Nurse - Evergreen

Call Center Registered Nurse - Evergreen

Apply for the Call Center Registered Nurse - Evergreen role at MPF Federal, LLC.

Ready to Bring Your Acute Care Skills Home? Join Our Remote RN Team Supporting Our Military Communities!

Are you a seasoned ER or Med‑Surg nurse looking for a meaningful, mission‑driven role that lets you care for others without the scrubs and long drives to the hospital? MPF Federal is hiring Remote Telehealth Triage Nurses (RNs) to join our 24/7 Nurse Advice Line—supporting veterans and their families—all from the comfort of your home. This isn’t just a job; it’s your chance to use your clinical expertise, empathy, and critical thinking skills to guide patients through their toughest moments—all while achieving better work‑life balance.

• $35.00/hr base rate
• Evening, night, and weekend differentials may apply
• 100% Remote – Work From Home
• Most schedules include Saturday and Sunday and do not rotate

• Day Shifts
• Evening Shifts
• Night Shifts

• Approximately 6 Weeks Paid Training | Monday–Friday, 8:00 AM – 4:30 PM

• We hire for this position on a rolling basis with multiple start dates throughout the year. This posting is evergreen and represents ongoing hiring needs. Selected candidates will receive specific start‑date options during the recruitment process.

• Triage Symptoms:
  Assess callers using evidence‑based protocols
• Deliver Immediate Care Advice:
  Recommend next steps, from self‑care to urgent care, calmly and confidently
• Offer Health
  
  Education:
  
  Counsel patients on medications, test results, and chronic condition management
• Crisis Triage:
  Handle behavioral health, emergency, and complex calls with empathy and grace
• Document Interactions:
  Accurately chart calls in our EHR and follow compliance protocols
• Team
  
  Collaboration:
  
  Work closely with a supportive leadership team and fellow remote RNs

• 5+ Years of Recent Hands‑On Acute Care RN Experience
• ER or Med‑Surg strongly preferred
• Current Compact RN License in good standing from the state you are physically in
• BSN Degree from an accredited American university
• Confidence with phone‑based care and multi‑screen computer systems
• Strong clinical judgment, emotional intelligence, and documentation skills
• Mission‑first mindset and passion for serving military‑connected communities

• Experience with behavioral health, mother‑baby, and/or peds
• Past work in telehealth, triage, or call center nursing
• Familiarity with military healthcare systems or VA patients

• Must have a hard‑wired Ethernet internet connection (Wi‑Fi only, satellite, or radio internet is not acceptable)
• Quiet, distraction‑free home office space with a door for HIPAA compliance
• Metrics‑driven environment – you’ll need to meet quality, handle time, and documentation goals

• Must be a U.S. Citizen
• Ability to pass a Public Trust Background Check & Drug Screening per federal guidelines
• Must be willing and able to obtain licenses in all 50 states (we support you here!)

• For nurses on our advice line, we will assist with licensure in all 50 states within the first 90 days of hire.

MPF Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability. We offer a competitive compensation package including salary, medical benefits, PTO, holiday pay and more.