Winback​/Onboarding Team Lead

Overview

Become a part of our caring community and help us put health first

The Winback/Onboarding Team Lead provides timely and effective sales administrative support to assist with the acquisition or retention of customers. The Lead Sales Support Professional works on problems of diverse scope and complexity ranging from moderate to substantial.

• Ensure that Agents and Onboarding staff are completing tasks
• Actively monitors Genesys to ensure Agents are adhering to their schedule
• Runs reporting for ongoing and completed projects
• Assists with coaching and training for Winback and Onboarding associates
• Leads new hire training during nesting periods
• Hosts meetings with SMEs, Agents and other members of the Telesales team
• Assists Supervisor with team huddles

• Ability to review and monitor reports and ability to analyze trends and patterns
• Possess a strong attention to detail, sound critical thinking and follow up skills
• Previous sales skills or experience
• Ability to manage multiple priorities simultaneously
• Ability to present data, concepts, processes, and ideas to teams and leadership
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

• Knowledge of Medicare or call center processes/practices
• Experience in the health care industry
• Bachelor's Degree

Travel:
While this is a remote position, occasional travel to Humana s offices for training or meetings may be required.

40

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$59,300 - $80,900 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Final date to receive applications: 02-05-2026

About Center Well Senior Primary Care:
Center Well Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes.

We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About Center Well, a Humana company:
Center Well creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, Center Well is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), Center Well offers stability, industry-leading benefits, and opportunities to grow yourself and your career.

We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing…