Clinical Nurse, Heart Communication Center

Overview

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Health hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000+ registered nurses
• Quality of Life:
  Living in the Triangle!
• Relocation Assistance (based on eligibility)

Clinical Nurse, Heart Communication Center

Work Schedule: Monday-Friday (no weekends), 8:00am-4:30 PM ET. Hybrid Telecommuting Position. Work from home 4 days per week; work in office 1 day per week (non negotiable).

Relocation Assistance Available to eligible nurses, must reside in NC

The Heart Center Communications Department at Duke University Hospital is active in delivering exemplary care for heart patients to ensure an excellent patient experience, every time. The heart communication center is located in Durham, NC. The call center receives an average of 200 calls per day. Skills include telephonic care management, triage, messaging, scheduling, prescription refills, medication reconciliation, patient education, motivational support, and identification of potential readmission risks.

This position is eligible for a $15,000 Commitment Bonus to nurses who are new to Duke Health;
Relocation Assistance is also available for those relocating greater than 50 miles to the hospital!

Expert level of clinical decision making based upon Benner's Novice to Expert Nursing Theory. Systematic processing of patient acuity and triaging of multiple demands. Provide guidance to internal and external customers to facilitate safe patient and operational needs. Anticipate potential safety concerns and identify high risk patient situations and intervene or escalate as needed. Engage in excellent written and oral communication skills with a focus on professionalism and customer service.

Excellent phone etiquette. Navigate complex systems and processes to maintain patient centered care. Collaborate with multiple members of a care team to facilitate patient care needs. Communications, coordinating and scheduling tests and pre-procedures to prepare patients for Electrophysiology procedures (EP). EP is a specialized field within cardiology managing the electrical conductivity of the heart utilizing complex tools and mapping systems.

Examples of EP procedures include: pacemakers, defibrillators, ablations, Watchman implants, etc. Telephonic Care Management to ensure safe patient centered care. Assessment of cardiac patients via phone, triage of care, schedule and provide education to patients for cardiac procedures. The Duke Heart Center has developed a standardized process for our patients to contact us to seek and receive medical care with Duke Cardiology Call Center as the initial point of contact.

This care is delivered in collaboration with Providers, Clinical Staff and Duke Cardiology Call Center. Our patients can request medical advice via telephone and through MyChart. Scheduling and coordinating procedures to include:
Dx & Intervention Cardiac Cauterization, Left Heart Catheterization, Right Heart Catheterization, TAVR, Mitra-Clip, Heart Biopsy, Pre-Lung Transplant Evaluation, Balloon Pulmonary Angiography, Peripheral Arteriograms, ASD & PFO Closure, etc. Transitional Care: follow care of patients from hospital…