Bilingual Case Manager; Remote , Spanish Speaking

About Pair Team

At Pair Team, we’re an innovative, mission‑driven company reimagining how Medicaid and Medicare serve the most underserved populations. As a tech‑enabled medical group, we deliver whole‑person care—clinical, behavioral, and social—by partnering with organizations deeply connected to the communities we serve.

We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high‑impact care. By leveraging AI and automation, we reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.

Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high‑need patients.

We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high‑need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.

At Pair Team, we’re not just delivering care—we’re building the future of more equitable, community‑driven healthcare.

• Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of backing into safety. We help each other learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners, and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission and ensure that we are taking care of ourselves in order to care for others.

Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full‑time Lead Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare.

• Maintain an ongoing caseload of individuals using evidence‑based approaches to promote engagement and achievement of health goals.
• Use relationship‑based strategies to support members with social‑support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health‑care system.
• Conduct periodic telephonic and SMS outreach to ensure timely follow‑up to members.
• Work with members to identify health and wellness goals and incorporate these into a Health Action Plan or Shared Care Plan.
• Support nurse care managers, behavioral‑health care managers, nurse practitioners, and community engagement specialists with delegated tasks.
• Collaborate on care issues with the Enhanced Care Management team by participating in systematic case reviews and consulting with the nurse care manager, behavioral‑health care manager, and nurse practitioner before taking clinical actions.
• Consistently meet monthly encounter metrics to ensure compliance with health‑plan regulations.
• Identify and break down barriers to ensure individuals’ continuation with the program.
• Assist individuals in securing connections to community supports by scheduling appointments, managing referrals, and ensuring timely follow‑ups.
• Coordinate physical care‑management appointments through collaboration with external and internal providers.
• Utilize external and internal online platforms to collaborate with team members and carry out daily tasks.

• 1+ years of general work experience (Case Management preferred).
• You are physically located in California:
  • Field Ops requires reliable transportation for engagement at clinic,…