Health Coach Consultant; EST

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

And we do it all with heart, each and every day.

At the 24-Hour Nurse Line the Health Coach Consultant utilizes a collaborative process of assessment, planning, implementation and evaluation, to engage, educate, and promote/influence members decisions related to achieving and maintaining optimal health status. Requires an RN with unrestricted active license.

• Candidate will work from home (WAH) out of their residence in a Compact RN State.
• Have reliable phone and hard-wired internet service.
• Work schedules are determined by the Leader based on business needs and are not affected by the work model or location.
• Colleagues must be reachable via phone, video conference, and email during work hours (8 Hours per Day) as directed by their Leader.
• Personal responsibilities, including dependent care, must not interfere with work duties. Dependent care during work hours is generally not allowed.
• Be secure and private to maintain confidentiality (HIPAA compliant).
• Meet any additional reasonable requirements set by the Leader or Company.

• Hours required: 10:00AM-6:30PM EST, 8 hour shift, every other weekend, 4 holidays per year.
• Must reside in a nurse Compact State and hold a Compact license.
• The 24-Hour Nurse Line provides a telephone-based information and decision support program to eligible members. The Nurse will be responsible for the following:
• Facilitates effective health care decision-making.
• Improves the quality of care.
• Improves member satisfaction with their health care plan.
• Facilitates appropriate use of health care resources.
• Provides up-to-date health care information to help facilitate members' understanding of their health problems and possible options.
• Provides assistance by clarifying available options for the member's particular health problem or issue.
• Helps members actively and knowledgeably participate with their provider in their own health care decision-making.
• Promotes healthy lifestyles to help lower personal health risks, preventing illness.
• Awareness of the member's available health and wellness programs, and makes referrals to these programs as appropriate.

• Active unrestricted RN compact state licensure.
• 5+ years of clinical experience required, specifically in:
  Disease Management, Emergency Room, Critical Care, Medical/Surgical Care, Oncology.

• Proficient in Multisystem Navigation:
  Comfortable using multiple monitors and systems simultaneously to streamline tasks and improve efficiency.
• Effective Multitasker:
  Skilled at talking and typing concurrently while managing various responsibilities with focus and accuracy.
• Basic Technical Troubleshooting:
  Able to set up and connect essential hardware (monitors, keyboards, etc.) and resolve common technical issues independently.
• Digital Collaboration & Documentation:
  Experienced in electronic documentation and virtual collaboration tools to support remote teamwork and communication.
• Highly Organized & Results-Oriented:
  Maintains a structured approach to work, ensuring tasks are completed on time and in alignment with performance metrics.
• Metric-Driven Performance:
  Demonstrates accountability by consistently meeting or exceeding established goals and expectations

• Managed Care experience preferred.
• Previous coaching experience preferred.
• Model candidates have telephone triage nursing experience.

• Associate Degree in Nursing required.
• Bachelor's Degree or Equivalent 3-5 years clinical experience preferred.

40

Full time

The typical pay range for this role is:

$54,095…