Hospice Office RN Case Manager

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Signing bonus

Vision insurance

Are you looking for a place where you can make a genuine difference in people’s lives, during their final hour?

Search no further.

Compassionate Care Hospice was established to serve our community’s terminally ill, so that their last days on earth are peaceful and dignified. Help us write beautiful final chapters for those in need.

We are headquartered in Fresno and services the Central Valley, including the following counties:
Fresno, Merced, Madera, Tulare, Kings, Mariposa, Stanislaus, and Kern County. Our top priority is maintaining our culture of respect and love for our patients and team, alike. Our commitment to our core values allows us to be a provider and employer of choice. We understand that our employees are key to providing quality care and are our most important resource.

We actively seek career-oriented individuals, to whom we offer job security and upward mobility when appropriate - based on merit and performance. We proudly employ an accomplished team of professionals and our team is as diverse as the communities we serve, representing different ethnicities, religions, ages, national origins, and sexual orientations.

Join us today and grow with us!

We are currently seeking to fill the Hospice Office-Based RN Case Manager position.

-Position to be performed in the Fresno Headquarters.

-Compensation $50-55/hr (negotiable, based on experience, etc.).

-1 year of experience in Hospice required.

Job Description Summary

The Office-Based RN Case Manager is a central clinical leader responsible for the oversight, coordination, and communication of hospice care for both home-based and facility-based patients. Operating from the central hospice office, this RN ensures timely implementation and monitoring of individualized plans of care (POCs), facilitates communication between interdisciplinary teams, and supports families, caregivers, and facility staff. This role is essential to ensuring regulatory compliance, timely documentation, and seamless coordination across all levels of hospice care delivery.

Essential

Job Functions/Responsibilities Core Responsibilities

Clinical Oversight & Plan of Care Management

Initiate, review, and revise hospice POCs

Ensure interventions are carried out by field staff

Track documentation to confirm symptom management and visit completion

Maintain up-to-date documentation in the EMR (Hospice

MD)

Communication & Coordination

Serve as the primary point of contact for families, facilities, marketers and providers

Notify parties before and after changes in condition or orders

Conduct wellness calls for new admissions, imminent cases, and random check-ins

Monitor Google Chat rooms and follow up on issues to ensure loop closure

Review EOS reports from night/weekend shifts, post to patient chats, and follow up

Documentation & Compliance

Document all care coordination and communication activities

Ensure hospice and facility documentation align (meds, DME, MAR, 485s)

Prepare and submit recert narratives notes in advance to field RN.

Ensure all notes, plans, and IDG documentation are survey-ready

Resource & Order Management

Submit and follow up on medication and DME orders

Confirm delivery from pharmacy and vendors

Work with staff and couriers to resolve pharmacy billing/authorization issues

Coordinate deprescribing discussions with pharmacists and families

Team Integration

Attend and prepare for weekly IDG meetings

Provide handoffs and updates to night/weekend on-call staff

Support field team with triage, follow-up, and case management guidance

Daily Tasks Home Patients

Review prior shift charting and communications

Conduct wellness and symptom check-in calls

Update care plans and coordinate field visit follow-through

Monitor medication/DME delivery and order status

Document updates in the chart and patient chat rooms

Facility Patients (SNF, ALF, B &

C)

Call facility nurses for overnight updates and visit coordination

Review meds, MARs, wound care, and order follow-through

Ensure documentation is delivered/uploaded as needed

Communicate family updates and participate in facility discussions

Track visit outcomes, follow…