Program Coordinator, Tenant Engagement

Job Details

36.25 hours per week, occasional evening and weekend work. Salary range: $68,145.90 – $74,960.49. Vacancy type: full‑time temporary, contract until December 31, 2026. Hybrid Eligible:
No.

• Ability to participate in inclusive employee‑led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100‑percent employer matching;
• Health and dental benefits;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1,500 per calendar year;
• Fitness membership discount;

Non‑Hybrid Eligible. This position requires the incumbent to be on site every day and does not offer the opportunity to work from home.

Is community engagement and development your passion? Do you want all persons of Toronto to have the opportunity to thrive? If working in a collaborative environment and feeling like you contribute to the greater good is where you see yourself, you may want to consider working with Toronto Community Housing!

The Operations Division supports the Toronto Community Housing vision and mission through nurturing revitalized communities and tenants by providing programs, services and partnerships aimed at the needs of children and youth, working families, under‑employed youth, seniors and other vulnerable tenant populations.

Reporting to the Manager, Engagement Refresh, the Program Coordinator will be responsible for overseeing the administration, implementation and continuous improvement of Toronto Community Housing’s (TCHC) Tenant Engagement System.

In this position you will be working with tenants, staff and community partners to enhance tenant engagement and empowerment through community‑led initiatives. This would involve supporting the development of materials and key performance indicators, facilitating workshops and building partnerships to ensure effective delivery of the program.

• Oversee work of local program staff (eg. Senior Program Leaders) including providing work direction and performance management.
• Develop and oversee work plans, track staff hours worked/absenteeism (Senior Program Leaders) and oversee daily workflow.
• Maintain expert knowledge of TCHC and TES (Tenant Engagement Systems) policies and programs.
• Work with Manager and other staff to develop and implement ‘Engage Together’ and its applicable programs, collect key performance indicators including delivery of standardized reports on activities, surveys and other engagement components.
• Develop tools to support program evaluation, including data collection in each community, oversee the process and provide direction to staff on the collection and compilation of data, compile and analyze responses obtained by Senior Program Leaders and other staff and report/present results.
• Build and maintain relationships with tenants, staff and other stakeholders, including community partners.
• Organize and facilitate training workshops and information sessions, oversee meeting logistics including promotion, room set up, food and supplies and minute-taking.
• Support development and distribution of educational resources, ensuring distribution as per local outreach strategies.
• Prepare pre‑approval orders and invoices related to program activities for the Manager or designate.
• Collaborate with tenants and staff to identify additional vendors that meet tenant needs.
• Complete administrative forms and reports, obtain pre‑approval for project expenses, complete new vendor onboarding, submit expenses for approval and payment.
• Track hours worked by Senior Program Leaders and submit timesheets on time, completing other documentation as required.
• Frequent travel across the city to program sites, communities, TCHC officers and partner agencies.
• Attend/facilitate community meetings with tenants, tenant councils, staff, partner agencies and neighborhood groups, generally during weekends and evenings.

• A related post‑secondary degree/diploma or working toward completion of degree/diploma,…