Development and Operations Manager, eXtend hand

We are one of the first all-remote companies with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in the US.

Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate.

We are doing big things.

Come join us at eXp Realty – a 8x Glassdoor Best Places to Work organization!

The Development & Operations Manager is the central operational and program leader for eXtend a hand Charity. This role owns the execution of fundraising campaigns, grant processing workflows, donor and financial systems, and organizational operations while serving as a visible ambassador of the foundation’s mission. The position partners with leadership on grant approvals and ensures all charitable activity is accurate, compliant, efficient, and mission-aligned.

• Review hardship grant applications against eligibility guidelines
• Prepare grant recommendations and participate in shared approval decisions
• Manage applicant communications and documentation
• Track approval trends, decline patterns, and turnaround timelines
• Recommend policy improvements based on application data and community needs
• Maintain compliant grant records and reporting

• Execute fundraising campaigns and donor initiatives
• Support public-facing fundraising activations and community events
• Represent eXtend a hand in donor, volunteer, and partner engagements
• Manage donor communication workflows and fulfillment

• Own donor CRM and reporting systems (Neon CRM and/or Hub Spot experience strongly preferred)
• Maintain dashboards and leadership reporting
• Prepare board reports and organizational updates
• Coordinate volunteer programs and engagement efforts

• Reconcile donation revenue with Finance
• Assist in tracking budgets, expenses, and campaign financial performance
• Ensure financial accuracy and nonprofit compliance

• Grant application turnaround time and reporting accuracy
• Campaign execution accuracy and on-time delivery
• CRM data integrity and reporting reliability
• Financial reconciliation accuracy and budget tracking

• Reports directly to:
  Executive Director, eXtend a hand
• Full-time, remote position

• Strong nonprofit operations or development operations experience
• Proactive self-starter with the ability to work independently, take ownership, and drive initiatives from concept to execution
• Comfortable representing eXtend a Hand in public settings (events, donor activations, campaigns)
• Outgoing, relationship-oriented, and confident engaging with donors, partners, and volunteers
• Systems-oriented with high execution standards
• Comfortable working in fast-paced, corporate-supported nonprofit environments
• Experience with nonprofit CRMs such as Neon CRM and/or Hub Spot is a strong plus
• Highly organized with strong financial and reporting discipline

If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply!

• Work from anywhere
• Flexible Time Off
• 401k with 4% match (immediate vesting)
• Robust Medical, Dental, & Vision benefits
• Company provided equipment
• Monthly Technology Stipend
• FSA & HSA with employer contributions
• Health & Wellness incentives
• 100% Paid Parental Leave

We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.