Training Coordinator, Community Impact Call Center

Employer Industry: Non-Profit Community Services

• Salary up to $26.25 per hour
• Opportunity for professional development and growth within the organization
• Fully remote position available for candidates residing in California
• Competitive compensation package including generous PTO and holidays
• Comprehensive benefits including medical, dental, vision plans, and retirement options
• Chance to make a positive impact in the lives of disadvantaged communities across California

• Facilitate virtual and in-person training sessions, delivering engaging learning experiences
• Manage training courses and classes using Foundation Forward to align with organizational goals
• Collaborate with Operations to identify performance gaps and implement training interventions
• Support onboarding and development sessions for new hires, ensuring policy alignment
• Track training completion and manage onboarding activities for new employees

• Minimum of 2 years of experience in call center or customer service training
• Advanced proficiency in Microsoft Office Suite and database software applications
• Excellent oral presentation, interpersonal communication, and writing skills
• Ability to build and maintain collaborative working relationships with diverse staff and customers
• Knowledge of the call center environment and ability to navigate various technology platforms

• Experience in developing and implementing training programs in a call center setting
• Strong desire to impact and change people's lives positively
• Familiarity with public service loan forgiveness programs
• Knowledge of employee development needs in a non-profit environment