Front of House Manager & Volunteer Coordinator

• Front of House Manager & Volunteer Coordinator

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Founded in 1928 as the Southwest’s first professional symphony, the TSO is Arizona’s longest-running arts organization. Our mission:
Build and enrich communities through exceptional live music. We reach over 120,000 people annually, including 35,000 students, via concerts, education, and outreach. Under Music Director José Luis Gomez since 2016, we celebrate our region’s heritage, fostering connections through music for all in Tucson and southern Arizona.

This newly‑created position plays a pivotal role in the TSO’s guest relations strategy, managing front‑of‑house operations at Linda Ronstadt Music Hall concerts and recruiting and training volunteers to serve as ushers and community engagement ambassadors. The ideal candidate will possess exceptional customer service and organizational skills, with the ability to manage dynamic situations gracefully. Volunteer management experience is preferred.

• Manages ushers at all Classic series, Live @the Ronstadt, and other Linda Ronstadt Music Hall performances as needed, and all Masterworks performances at Catalina Foothills High School (approximately 45‑50 concerts in total between September and May).
• Holds pre‑concert usher meetings, and liaises with venue & TSO staff for event flow.
• Ensures venue readiness (e.g., cleanliness, programs, ticket scanners).
• Coordinates with TSO Production Manager for concert starts, delays, late seating, emergencies, etc.
• In conjunction with TSO staff, facilitates lobby activations including grassroots marketing efforts (e.g., tabling and community partner coordination).
• Post‑concert, collects equipment (e.g., radios) and lost items, completes concert and any incident reports.
• Leads annual pre‑season usher recruitment, training and preparation, in conjunction with Director of Ticketing Services and Marketing Assistant.
• Undergoes venue safety training as needed and required by Tucson Convention Center.

• Recruits and trains volunteers to assist at a variety of education and community engagement events.
• Schedules volunteers as requested by TSO (e.g. marketing, education, development).

• Additional duties as assigned.

• Superlative level of customer service and responsiveness.
• Exceptionally well‑organized, able to successfully multi‑task.
• Ability to stay calm in stressful situations.
• People leadership skills, including motivation and management of volunteers.
• Available to work nights and weekends for concerts and events.
• Able to lift up to 50 lbs. to move boxes of programs.
• Available to travel to performances throughout Pima County as needed.
• Maintain an active driver’s license and vehicle insurance.

• Passion for music.
• Front of house and/or box office experience.
• Spanish‑speaking.

Title:

Front of House Manager & Volunteer Coordinator

Reports to:

Vice President and General Manager Supervises:
Volunteers Classification:
Part‑time, nonexempt

Hours:

This seasonal position runs September through May (10‑20 hours/week for administrative and concert duties), with optional summer hours for recruitment, communication, and training. Remote Position:
Yes, for administrative work. Compensation:
Hourly rate in a range of $23‑25 an hour.

Benefits:
Statutory benefits

TSO is an Equal Opportunity Employer committed to diversity. We do not discriminate based on race, color, creed, religion, national origin, age, sex, gender, sexual orientation, marital status, disability, genetic information, or any protected characteristic.

Our audiences are diverse—and so is our team. We value varied backgrounds to strengthen our organization and passion for the performing arts.

We verify credentials and may conduct background checks, including work history.

Please send cover letter and professional resume with three references to:

Front of House Manager Search
Attn: VP and General Manager
Tucson Symphony Orchestra
2175 N. Sixth Avenue
Tucson AZ 85705