Crisis Center Program Coordinator

Reports to: Program Manager

Location: Cedar Rapids, Iowa

Hours: Expected to work 4 days per week in-office

Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today!

Ensure high-quality service delivery, monitor programmatic implementation of services and staff adherence to standards of service delivery. Provide program coverage as needed. Supervise and evaluate staff as assigned – Conduct one‑on‑one meetings with staff to provide support and coaching around quality of work, progress on goals, job satisfaction, training needs and address concerns/issues. Participate in case management of clients and oversee the updating of client‑related information.

Promote suicide education and prevention efforts through participation in committees and community meetings, as available. Assist Program Manager with updating manuals, policies/ procedures and coordination of grant‑related activities.

Monday – Friday, 8am‑4pm. Provide on‑call support to Crisis Center Staff as assigned.

• The annual base salary range for this position is $47,500 per year, plus our generous benefit package of $12,000 per year. Salary offered will be based on candidate experience and qualifications. Flexible benefit dollars can be used toward medical insurance and other benefits. Funds not used for benefits will be added to your paycheck as taxable income. To learn more about the Foundation 2 benefit package visit: (Use the "Apply for this Job" box below)./F2
  
  Benefits
• Sign‑on Bonus $1,000
• Generous paid time off, including floating mental wellness days.
• Quarterly wellness benefit reimbursements to support a sense of wellbeing.
• Two weeks of paid parental leave following the birth or adoption of a child.
• Optional pet insurance to cover emergency expenses.
• Retirement plans with Foundation 2 Crisis Services’ matching contributions.
• Go to sleep at night knowing that work you did matters. Foundation 2 staff save lives every day.

• Client‑centered. You are dedicated and passionate about working with individuals in crisis.
• Curious and passionate. You are excited to grow and rarely satisfied with the status quo.
• Organized. You possess strong organizational skills and can oversee daily responsibilities.
• Role model and leader. You are a mentor and compassionate leader who is excited about supporting staff and colleagues.
• Skilled Communicator. Your words matter to individuals in crisis. You are a strong communicator and can convey important information clearly and compassionately.

• Ensure high-quality service delivery, monitor programmatic implementation of services and staff adherence to standards of service delivery.
• Provide program coverage as needed.
• Supervise and evaluate staff as assigned – Conduct one‑on‑one meetings with staff to provide support and coaching around quality of work, progress on goals, job satisfaction, training needs and address concerns/issues.
• Participate in case management of clients and oversee the updating of client‑related information.
• Promote suicide education and prevention efforts through participation in committees and community meetings, as available.
• Assist Program Manager with updating manuals, policies/ procedures and coordination of grant‑related activities.

• Bachelor’s degree in a human service‑related field required or bachelor’s degree in related field with 30 hours of human service coursework or bachelor’s degree in any field plus one year of relevant experience.
• Comfort using basic computer software.
• Basic typing and data entry skills.
• High comfort with computers with ability to type quickly and multi‑task.
• Excellent writing and grammar skills.
• Private home office to ensure confidentiality.
• Reliable, high‑speed internet at home (Minimum 15 Mbps download speed / 5 Mbps download speed; wired internet…