Partner Success Strategist

Free Will is an award-winning, social-good startup that has partnered with 2,400 + nonprofits who support our mission while generating $13B in gift commitments for nonprofits since we were founded in 2017. We’ve been featured in the New York Times, Forbes, Oprah’s magazine, and our co-CEOs have even been named to Town & Country’s “Top 50 Philanthropists” list.

All of this is because we’ve figured out how to make some powerful (but complicated!) ways to donate much easier and more accessible. Our products make things easier for the donors who want to change the world and for nonprofits doing heroic work around the planet.

In the last 8 years, we’ve grown from 5 people to 200+ (all smart, tenacious, and kind), and continue to grow. We’d love to have you be a part of this adventure. We were named a "Most Loved Workplace" by both Newsweek and Best Practice Institute and in 2025, we were named as one of Forbes' Best Startup Employers and the 2025 Most Loved Workplaces® for Diversity;

you can also check us out on Glassdoor! Curious about company culture and management at Free Will? Check out the 2025 Best Manager Ever podcast featuring Anthony Sottile, Free Will's VP of Partner Success on either Spotify or Apple.

Full-time
• Excellent Benefits
• Work from Anywhere in the US (except AL, CO, or LA)

Free Will is seeking a Partner Success Strategist to play an integral role in accelerating our work supporting nonprofits (large and small) across the country. This is a full-time, remote position.

Free Will has set compensation and a non-negotiation policy for fairness reasons (we don't think that an individual's pay should be determined by how comfortable they are negotiating). As a result, we like to be transparent and up front about the compensation. When we make an offer, we provide multiple options so that employees can choose between compensation packages that prioritize salary or stock options.

The salary range for this role is $65,000-$72,000 and will come with stock options and full benefits. This role is also eligible for variable compensation, paid out quarterly and based on goal achievement.

• Produce outstanding fundraising results for a portfolio of nonprofit partners
• Create warm, dynamic relationships with partners and ensure they feel cared for
• Proactively identify challenges and address partner problems with sound judgment
• Understand and communicate partner needs to internal teams effectively
• Execute tactics and processes that support scalability as the team and partnerships grow

• Maintain strong partner relationships year over year through successful renewals and upsells
• Lead partner onboarding and launch to set the tone for an interactive and successful partnership
• Facilitate regular check-in calls, business reviews, and annual kickoffs to drive strategy and results
• Leverage data literacy and storytelling to translate product utilization and outcomes into ROI narratives
• Meet or exceed quarterly adoption, retention, and expansion metrics

• Work across multiple teams to track partner campaigns and progress; identify patterns and provide tactical insights
• Provide marketing support to partners based on established best practices and adjust approach as needed
• Collaborate with Content team to communicate partner needs and co-create effective materials
• Proactively communicate new Free Will developments to partners and offer relevant value
• Stay current on nonprofit fundraising and customer success techniques and trends
• Act with Free Will's values of focus, joy, kindness, and courage

As a venture-backed startup, things move very quickly  such, we expect the responsibilities for this role to frequently shift, and aim to hire an individual who is comfortable moving quickly in a fast-paced environment.

Additional requirements:

• 3+ years of professional experience in nonprofit fundraising, nonprofit communications/marketing, customer success
• Superior written and verbal communication skills and fine-tuned attention to detail
• Intellectual curiosity that drives a willingness to learn…