Donor Relations Coordinator

Pay or shift range: $34 USD to $36.50 USD – the estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job‑related reasons.

The Donor Relations Coordinator provides essential support to the development team for a comprehensive, best‑practice donor relations program. The Donor Relations Coordinator prioritizes cultivation, growth, retention, recognition, and stewardship of donors and prospects at all levels to foster their ongoing engagement and satisfaction. This role supports the fundraising and engagement efforts by coordinating donor events, communications, acknowledgments/recognition, and stewardship activities. The Donor Relations Coordinator supports the donor lifecycle management that drives donor cultivation to solicitation by coordinating portfolio management activities, maintaining accurate donor data, documenting interactions, tracking progress, and ensuring timely next steps.

Must reside in California.

About Seneca

Seneca Family of Agencies has been nominated among the Bay Area’s Top Workplaces for several consecutive years. We’re committed to providing traditionally marginalized communities with a network of excellent mental health, community‑based, and educational services. We are committed to building a diverse staff. Our programs deeply engage in conversations and training on Diversity, Equity, and Inclusion to bring equity and justice to the youth and families we serve.

Donor Relations & Stewardship

• Collaborate with development team leadership to create and implement a robust donor relations program with multiple points of engagement such as thank‑you letters, impact reports, recognition updates, and personalized donor communications.
• Partner with the Vice President of Development, development directors, and annual fund director to implement stewardship and donor engagement activities that continually prioritize donor cultivation, retention, growth, engagement, and satisfaction efforts.
• Assist in organizing small donor‑focused events, tours, briefings, or virtual meetups to strengthen relationships.
• Generate donor reports and mailing lists for appeals, recognition, and events.
• Maintain stewardship calendars to ensure timely touchpoints, follow‑ups, and acknowledgments.
• Manage project timelines and deliverables for donor materials.
• Maintain accurate recordkeeping of stewardship and recognition preferences, donor communication history, and commitments.
• Provide exceptional customer service to donors, responding promptly to inquiries and requests.

Donor and Prospect Lifecycle Management

• Assist in developing creative cultivation and stewardship opportunities for donors and prospects.
• Support portfolio management through data reviews, prospect assignments, and strategy discussions. Ensure donor stages, strategies, and next steps are documented accurately and consistently.
• Track moves management outreach and donor engagement activity using Customer Relationship Management (CRM) tools, ensuring accurate records and timely responses.
• Prepare donor briefings, profiles, and background materials for donor meetings and events.
• Support the development and execution of customized stewardship plans for high‑priority donors.
• Generate regular pipeline reports, dashboards, and key performance indicators (KPIs) for leadership.
• Assist in developing and implementing strategies for donor retention and engagement, which may involve researching potential donors and preparing donor profiles.
• Support the development and refinement of moves management policies and best practices.
• Demonstrate professional behavior at all times in accordance with Seneca’s mission and philosophy.
• Other duties as assigned by supervisor and/or agency leadership.

Required:

• Education and/or experience requirements:
  • Bachelor’s degree in a related field OR
  • Associate degree in a related field + 1 year of applicable work experience OR
  • High school diploma/GED + 2 years of applicable work experience.
• Applicable experience includes any paid or unpaid experience in fundraising, donor relations, or…