Temp Intake Coordinator

Join to apply for the Temp Intake Coordinator role at Selfhelp Community Services
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The Intake Coordinator is responsible for conducting intake interviews for clients inquiring about services to secure information and determine the nature and degree of problems and assess needs; tracks and refers all intakes.

• Screen clients with presenting problems.
• Conduct over-the-phone and in-home intakes and collect basic information from clients to begin a case file.
• Evaluate client histories.
• Verify client eligibility for services.
• Inform Program Director of emergency and high intensity intakes.
• Enter the data in the data system – VIVE.
• Confirm start dates of services and schedule changes with vendors and clients.
• Follow up start of home delivered meals services – 24‑hour call and 15‑day follow up calls.
• Follow up on no answer for home delivered meals.
• Assist the case manager to conduct 2‑month monitoring calls.
• Provide accurate and appropriate information on benefits, entitlements during the intake.
• Counsel clients and advocate and intervene on their behalf.
• Maintain complete and accurate case records.
• Compile statistics, prepare reports and other documentation, and disseminate information when necessary.
• Establish and maintain community outreach contacts.
• Perform other duties as required or assigned.

$25 - $27.47 per hour commensurate with experience.

• Bachelor's Degree preferred.
• One year related experience and/or training.
• Working knowledge of Microsoft Office Suite and other technology.
• Excellent communication and listening skills.
• Excellent customer service skills with a focus on treating clients with respect and dignity.
• Able to multi-task and work independently with great attention to detail.

Business Office Environment with phone and computer use; travel via public transportation. This position may have the ability to work from home 2 times per week.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Non‑profit Organizations