Remote Family Support -Chat Volunteer

Family Lives was formed over forty years ago by volunteers with the aim of ensuring that all parents had somewhere to turn before they reach crisis point.

We know that the right support at the right time makes all the difference. Family Lives provides targeted early intervention and crisis support to families who are struggling.

Live chat is a free confidential service that is accessed via our website. Service users are offered emotional support, information, and guidance on a broad range of family issues.

We are looking for individuals who:

• Have experience of parenting/being in a parenting role or demonstrable experience of working with parents or children (e.g., in their work, previous volunteering, or a previous role)
• Have an ability to respond empathically to emotional content
• Good written and verbal communication skills
• Have good keyboard and IT skills, with a minimum of 50 wpm
• Can demonstrate a willingness to question their own attitudes toward different forms of parenting
• Have a fluent, descriptive, and expressive use of English
• Can remain open-minded and non-judgemental
• Willing to commit to work within Family Lives’ policies, particularly our Confidentiality Policy and Risk of Harm Procedures
• Willing to commit to attending regular supervision and support sessions
• Willing to work as part of a team
• Willing to commit to a mutually agreed period or ideally a 12-month commitment to the organisation

We have remote voluntary call taker training groups taking place on:

Remote Call Taker Training Dates:

July training dates:

Module 1 – Monday 8th July

Module 3 – Monday 15th July

Module 5 – Monday 22nd July

10am to 2pm

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