Development Operations Manager

Development Operations Manager

Join to apply for the Development Operations Manager role at Big Brothers Big Sisters of Kentuckiana
.

$52,000.00/yr - $57,000.00/yr

• TITLE:
  
  Development Operations Manager
• DEPARTMENT:
  Advancement
• FLSA STATUS:
  Exempt
• HOURS:
  
  40
• TRAVEL REQUIREMENTS:
  None typically required.
• SALARY: $52,000 - $57,000
• REPORTS TO:
  
  Chief Development Officer
• TERRITORY COVERED:
  Full agency service area
• CENTRAL OFFICE: 1519 Gardiner Lane;
  Louisville KY 40218
• SUPERVISORY RESPONSIBILITY:
  No Direct reports

At BBBSKY, we believe all youth achieve their full potential. For over a century, we've created and supported one-to-one mentoring relationships that ignite the power and promise of youth and young adults in our community through mentorship experiences that have a lifelong positive impact. We recognize that while all youth have equal potential, they do not have equal opportunity, and we're committed to changing that through meaningful mentorship.

The Development Operations Manager owns our CRM strategy and provides the operational backbone for our fundraising success. You'll lead annual giving campaigns, donor stewardship, and data management to drive individual donor growth toward our $500,000+ annual goal. This role combines strategic thinking with hands‑on execution, transforming data into actionable insights that deepen donor relationships and support our mission of creating life-changing mentoring relationships.

• Own our CRM strategy by managing comprehensive data entry, developing protocols, conducting cleanup projects, and training team members while ensuring database integrity and seamless third-party integrations.
• Create dashboards and reports that reveal giving trends, inform fundraising strategy, and guide leadership decisions through data analysis and monthly financial reconciliation with our CFO.
• Ensure exceptional donor experience by sending acknowledgments within 48 hours of every gift and crafting stewardship materials that authentically communicate impact.
• Design and execute creative bi-annual appeals and giving day campaigns (Give for Good Louisville, Giving Tuesday) that contribute to our $500,000+ individual giving goal.
• Analyze campaign performance and donor data to continuously improve retention rates, identify new opportunities, and optimize fundraising results.
• Respond to all donor inquiries with professionalism and warmth while maintaining confidentiality and accuracy.
• Collaborate across departments and with external vendors to bring fresh ideas to life and ensure our digital platforms make giving accessible and inspiring.

• Bachelor's degree in Business Administration, Communications, Marketing, or Nonprofit Management (or equivalent experience).
• 2-3 years of fundraising experience with demonstrated success in donor relationship management.
• 2+ years of hands‑on experience with Raiser's Edge CRM platform.
• Valid driver's license and reliable vehicle with state-required insurance.
• Stable internet connection for remote work capabilities.

• Proven experience developing successful annual fund campaigns and donor retention strategies.
• Background in data analysis and reporting within nonprofit environments.
• Knowledge of giving day platforms and peer‑to‑peer fundraising tools.
• Cross‑cultural competency and experience working in diverse communities.

We're seeking someone who makes data‑informed decisions, excels at trend analysis, and demonstrates unwavering alignment with our mission to support youth development. You'll thrive in this role if you're results‑oriented with a track record of exceeding fundraising targets, solutions‑focused when tackling complex data challenges, and skilled at effective communication across diverse stakeholders.

• Competitive salary range commensurate with experience.
• Comprehensive health, dental, and vision insurance.
• Flexible hybrid work environment with required weekly office presence.
• Professional development opportunities and ongoing training.

• Collaborative, mission‑driven…