Enrollment & Match Support Specialist

Enrollment & Match Support Specialist

Big Brothers Big Sisters of Kentuckiana

This range is provided by Big Brothers Big Sisters of Kentuckiana. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$22.00/hr - $24.00/hr

Big Brothers Big Sisters of Kentuckiana (BBBSKY) is seeking a passionate professional to help create and support life‑changing mentoring relationships that unlock the potential of youth in our community. In this role, you’ll use your relationship‑building skills and professional judgment to ensure volunteers and youth are thoughtfully enrolled, matched, and supported throughout their mentoring journey.

As an Enrollment & Match Support Specialist, you’ll serve as a key relationship manager, ensuring successful matches between adult mentors (“Bigs”) and youth (“Littles”). Using BBBS’s evidence‑based practices, you’ll assess participants, facilitate matches, and provide ongoing support to create lasting relationships that lead to positive youth outcomes. Success in this role means building trust, maintaining high standards for child safety, and delivering exceptional service to volunteers, youth, and families.

• Conduct comprehensive enrollment interviews and assessments with volunteers, youth, and families
• Lead individual and group orientations/training sessions focusing on child safety and program expectations
• Make strategic match recommendations based on thorough assessments
• Provide regular coaching and support to ensure match success and longevity
• Monitor child safety and relationship development through ongoing communication with all participants
• Facilitate crucial conversations about match concerns, behavioral changes, and policy violations, addressing challenges with empathy while maintaining professional boundaries and preserving participant dignity
• Maintain detailed documentation and track outcomes using our database
• Support recruitment efforts through community outreach and group presentations
• Build genuine relationships with volunteers, parents/guardians, and youth
• Contribute to an inclusive environment where all participants feel valued
• Help coordinate and staff agency events, including match activities
• Champion agency fundraising initiatives that sustain our mission

• Bachelor’s degree in social services, Human Services, or a related field
• Valid driver’s license and ability to travel throughout Kentuckiana
• Reliable internet access for remote work capabilities
• Proficiency with Microsoft Office Suite

• Strong cultural competency skills and commitment to fostering an inclusive environment
• Solid relationship-building and interviewing abilities
• Excellence in assessment and attention to detail
• Professional written and verbal communication
• Ability to work some evenings/weekends
• Solutions‑focused approach to challenges
• Experience working with diverse populations
• Commitment to continuous learning about systemic barriers facing youth

• Salary commensurate with experience
• Purpose‑driven work that directly impacts youth development
• Collaborative, mission‑focused culture that values equity and inclusion
• Professional development opportunities
• Flexible work arrangements, including some remote capabilities
• Being part of a nationwide movement to transform communities through mentoring

BBBSKY is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. We believe that a diverse workforce strengthens our organization and enhances our ability to fulfill our mission of empowering youth through mentoring.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industry: Non‑profit Organization Management

Ready to help change lives? Apply now and join us in empowering youth through mentorship!