ZA Retention Specialist Remote

Location: Mdantsane

As a Retention Specialist at Sporty, you’ll play a hands‑on role in supporting the delivery of South Africa focused campaigns and promotions that drive customer engagement and loyalty locally. You’ll assist with setting up and running retention activities, track results, and help ensure our offers are competitive across different markets. Working closely with product, analytics, and stakeholders, you’ll provide operational support to keep campaigns running smoothly and effectively.
If you’re interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.
What you'll be doing

Assist in planning and executing retention campaigns and promotional activities for existing & new users across the SA markets
Monitor key metrics (Retention, Reactivation, ROI) and prepare reports to track user engagement and optimization
Collaborate with internal product and analytics teams to maintain and improve retention tools and reporting accuracy
Help ensure regional offers and promotions are delivered on time and remain competitive
Coordinate with external partners on campaign execution and follow‑up tasks
Support personalization and automation initiatives by providing regional operational input

What you'll bring

Bachelor's degree in marketing, business, or a related field
2+ years’ experience in retention, CRM, or customer lifecycle management
Experience in the Online Casino or broader iGaming industry is strongly preferred
Strong analytical skills and data‑driven mindset
Excellent communication skills, fluent in written and spoken English
Familiarity with retention and marketing automation tools is a plus

What’s in it for you

Sporty is a remote first company in pursuit of sustainability
A competitive salary + individual performance based bonuses every quarter
20 days annual leave + public holidays
Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
South African employment contract
Top of the line equipment
Annual company retreats to provide great internal networking opportunities

Sporty is committed to protecting your personal data and ensuring transparent, compliant handling of all information you provide during the application process. Your data will be processed in accordance with applicable privacy laws and retained securely. For details, please review your Privacy Policy.
By checking this box, I agree to allow Sporty Group to store and process my data for the purpose of considering my eligibility regarding my current application for employment.
By checking this box, I agree to allow Sporty Group to retain my data for future opportunities for employment for up to 730 days after the conclusion of consideration of my current application for employment.
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