Customer Marketing Manager Remote

Pager Duty (NYSE:

PD) is a leader in Digital Operations Management. In an always‑on world, organizations of all sizes trust Pager Duty to help them deliver a perfect digital experience to their customers, every time. Teams use Pager Duty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on Pager Duty to succeed with Digital Transformation, Cloud Migration, and Dev Ops Modernization.

Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, Door Dash, Lululemon and more.

The Customer Marketing Manager at Pager Duty will lead existing customer marketing and communications programs and develop meaningful technology stories that support business goals. They will work with Pager Duty customer champions who are continuously discovering new and interesting ways to gain value with our product and solutions. Internally, this role will work cross‑functionally with Pager Duty product marketers, PR/AR/IR, sales and customer success, field marketing, and many more to tell great public stories with our customers.

This individual will also provide support for our annual conference, Pager Duty Summit, where digital operations leaders, influencers, and developers from all over the world meet and share their learnings from the field.

Foundations of the role include excellent communications and writing, interpersonal skills, project management, administrative and organizational skills. This role also requires creativity, problem‑solving, proactive thinking, and an extraordinary ability to keep track of and manage many moving parts.

• Lead and work directly with internal and external teams on customer reference activities, including case studies, video testimonials, presentations, integrated campaigns, events, etc.
• Be a trusted customer storytelling partner with the ability to interact clearly and concisely with Pager Duty corporate and product marketers, PR/AR, sales and customer success, field marketing – inside many departments and with professionals at all levels.
• Demonstrate exceptional organizational skills to manage multiple concurrent customer marketing activities, content, and campaigns in a fast‑paced environment.
• Strong interpersonal skills to manage existing and enhance new relationships with customers.
• Compelling storyteller who can create and deliver customized messaging to be utilized in various communication channels and target audiences.
• Influence and manage programs that drive internal Sales adoption of our reference tool (Reference Edge).
• Leverage Salesforce and Reference Edge to manage customer nominations, track program progress, and report on key milestones.

• A bachelor’s degree in Communications, Marketing, or other related fields
• Minimum of 5+ years experience in B2B Customer Marketing/Advocacy
• Minimum of 2+ years experience creating customer stories
• Excellent writing, communication, and presentation skills
• Experience working with teams cross‑functionally
• Demonstrated ability to create close alignment with sales

The base salary range for this position is  -  USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job‑related knowledge, skills/competencies and experience.

Pager Duty operates a hybrid work model with offices in 8 major cities:
Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in the following regions:

• Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
• Canada: Alberta, Manitoba, Newfoundland, Northwest Territories,…