Operations Coordinator Job New York USA,Marketing / Advertising / PR

Metrigy is a cutting-edge research and strategic advisory firm specializing in analyzing enterprise success metrics to guide technology transformation strategies. The company focuses on areas such as digital workplace innovation, unified communications and collaboration, customer experience (CX), and artificial intelligence. Metrigy combines primary research, data analysis, and real-world insights to deliver actionable recommendations for IT and CX leaders as well as technology providers.

The company is known for producing dynamic, research-based content and offering custom solutions to meet specific client needs.

Role Description

Metrigy seeks a part-time coordinator to support administrative, operational, project management, and customer service activities. This position requires six hours per day of work, four days per-week (Monday-Thursday), from 9:00AM - 3:00PM ET. This is a remote position though some travel and time in our Land-o-Lakes Florida office will be required. Location preference is in the Tampa Bay, FL area.

Roles and Responsibilities

Initial responsibilities include:

Sales, Marketing, and Client Services Support

Schedule prospect introductory calls for sales team

Schedule research briefings with clients

Manage on-site sales and prospect meetings to ensure analyst preparation

Troubleshoot website client access

Schedule meetings for events

Manage email marketing for webinars and events

Compile and distribute bi-weekly client newsletter

Onboard new clients

Assist with client project management and marketing operations, as needed

Company Operations

Manage CRM contacts

Employee travel planning and management

Company calendar and internal meeting management

Given the dynamic nature of our company, we expect the job description and opportunities to evolve. Duties, responsibilities, and activities may change or new ones may be assigned at any time.

Required Skills and Experience

Exceptional Organizational and Time Management

Skills:

Proven ability to manage complex scheduling for multiple individuals.
Customer Service and Client Support Acumen: Experience in managing client inquiries, and onboarding new clients.
CRM Management: Experience with managing and maintaining contact information within a Customer Relationship Management (CRM) system.

Nice-to-Have

Project Management

Experience:

Experience assisting with client or internal project management activities.
Travel Management: Prior experience in travel planning for events, maintaining travel preference records, and managing travel and expense reimbursements.
Marketing/Communications Support: Experience managing email marketing campaigns for webinars and events.

Benefits and Compensation

Metrigy provides a competitive compensation and benefits package.

Metrigy is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and business needs.

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