CRM Manager

Job Title: CRM Manager

Line Manager: Performance Director

Employment Type: Full‑time

Job Location: Hybrid - Based at our Fulham HQ & 2 days remote working

Application Requirements: CV/Cover letter (Emailed to Careersdon)

About us:

Welcome to 303, the creative performance agency for premium and luxury brands. Over recent years we've evolved into a full-service digital powerhouse, with an in‑house creative team and a digital performance squad that work in harmony to fuel growth for our partners.

Whether you're a strategist, a designer, a developer, or a marketer, you'll find a home here. We believe in nurturing talent, fostering growth and innovation, and putting our team members first.

If you're looking for a place where you can bring your whole self to work, push the boundaries of creativity and technology, and collaborate with a diverse team of passionate professionals, you've come to the right place.

We are proud of the team we have been building, but we also know that we are focused on working at the highest level we can, with each of our teams pushing each other to find new standards.

As CRM Manager, you’ll be responsible for planning, executing, and optimising email and SMS programmes for 303’s clients. You’ll work closely with our strategy, creative, and performance teams to deliver CRM that looks great, performs, and supports wider growth goals.

This is not a senior leadership role; it’s a hands‑on, execution‑focused position for someone with strong experience who wants to deepen their craft in a fast‑growing agency environment.

• Own end‑to‑end email and SMS marketing for multiple DTC clients
• Build and optimise automated flows (welcome, abandoned browse/cart, post‑purchase, winback, loyalty, replenishment)
• Plan and execute campaign calendars aligned with brand moments, launches, and promotions
• Segment audiences intelligently based on behaviour, lifecycle stage, and value
• Ensure CRM activity aligns with each brand’s tone, positioning, and wider marketing strategy

• Primary responsibility for Klaviyo &
  Attentive accounts across clients
• Support and execute SMS
• Work with Hub Spot where relevant (B2C/B2B crossover clients)
• Maintain clean data, lists, and suppression logic across platforms

• Monitor and report on CRM performance (revenue, AOV, CVR, engagement, deliverability)
• Strong understanding of attribution models and how CRM fits into the wider marketing mix
• Work with paid media and analytics teams to assess incrementally and channel impact
• QA tracking, UTM structures, and event setups in collaboration with technical teams

• Work closely with 303’s creative team to:
• Brief and shape email & SMS creative
• Build high‑performing templates and modules
• Iterate on messaging, layout, and content based on performance
• Ensure emails are visually strong, on‑brand, and conversion‑focused
• Confident editing copy and sense‑checking creative before send

• Act as the day‑to‑day CRM contact for assigned clients
• Confidently explain performance, insights, and recommendations
  
  Proactively suggest improvements, tests, and opportunities
• Contribute to quarterly planning and growth roadmaps

• Experience:
  • 2–4+ years of hands‑on CRM experience (agency or in‑house)
  • Strong background working with DTC brands
  • Experience with premium or luxury brands is a big plus
  • Proven experience owning CRM channels, not just assisting
• Technical:
  • Advanced working knowledge of Klaviyo
  • Experience with SMS platforms (Attentive preferred)
  • Familiarity with Hub Spot beneficial
  • Solid understanding of:
    • CRM metrics and benchmarks
    • Attribution and tracking
    • Comfortable working with data and turning insights into action
• Ways of working:
  • Organised, detail‑oriented, and comfortable managing multiple clients
  • Commercially minded — understands revenue impact, not just opens and clicks
  • Collaborative and comfortable working with creatives, strategists, and media buyers
  • Curious, proactive, and keen to improve systems and processes
• Nice to have:
  • Experience A/B testing subject lines, creative formats, and flow logic
  • Understanding of retention, LTV, and lifecycle marketing
  • Basic HTML/CSS knowledge for email editing
  • Experience supporting international markets or multi‑currency accounts

• Birthdays off
• Health insurance
• Dog‑friendly workplace
• Team breakfast on Fridays
• Non‑deductible half hay holiday a month for life admin
• 1 x Added Holiday day for every year worked up to 30 days