Customer Relationship Manager II

Overview

This position is remote/work from home and can be located anywhere within the United States. If within 25 miles of any of the office locations listed, the position will be hybrid.

The Customer Relationship Manager II plays a critical role in supporting clients of the Automotive Marketing Platform (AMP) by championing customer needs and driving measurable marketing performance. This role is ideal for a marketing focused professional with hands-on experience in email, texting/SMS, and direct mail campaigns, and brings added value to candidates with automotive dealership or dealership group experience.

You will act as the primary day-to-day liaison for assigned clients, offering strategic consultation on multi-channel marketing execution and optimization. Channels include—but are not limited to—Email, Text/SMS, Direct Mail, Social, SEO, Creative, and Digital Advertising. This role collaborates closely with internal cross-functional teams to ensure cohesive strategy, high client satisfaction, and strong product utilization.

• Serve as the proactive, strategic point of contact for clients using the AMP Marketing Technology Platform, with heavy emphasis on email, texting, and direct mail performance.
• Develop and strengthen client relationships by delivering exceptional service, problem resolution, and consistent communication.
• Collaborate seamlessly with Product, Implementation, Performance Management, and other internal partners to align client goals and operational needs.
• Maintain regular cadence of client engagement to promote product adoption, improve marketing outcomes, and reduce churn risk.
• Conduct consultative reviews for dealership and dealer group leadership, including:
• Campaign strategy recommendations
• Creative and template assessments
• Customer segmentation strategy
• Process tree evaluations
• Ad hoc email/SMS marketing opportunities
• Call script and follow-up process review
• Utilize CRM and marketing analytics to deeply analyze email/SMS performance metrics such as:
• Send volume, open, and click rates
• Customer engagement and task creation
• Lead follow-up behaviors
• Vehicle sales attribution tied to marketing
• Provide marketing insight, coaching, and trend analysis to internal partners and Managed Services teammates, supporting growth in email, texting, and direct mail best practices.
• Demonstrate confidence, professionalism, and consultative skills with VIP accounts, new feature rollouts, pilot programs, and complex client scenarios.

At Cox, your well-being and success matter. We offer:

• Competitive compensation
• 401(k) with exceptional company match
• Comprehensive medical, dental, and vision benefits
• Disability and life insurance
• Adoption assistance, pet insurance, travel & auto discounts
• A people-first culture that values authenticity, leadership, and personal growth
• Access to mentorship, professional development, continuing education, and cross-company career opportunities

Minimum:

• Bachelor s degree in related discipline and 2 years of account ownership or management experience. The right candidate could also have a different combination, such as a master s degree and up to 2 years  experience; a Ph.D. and up to 1 year of experience; or 6 years  experience in a related field.
• Effective communication skills; written, verbal and presentation
• Exceptional client relationship, account management, experience
• Knowledge of Digital Marketing campaigns, customer segmentation and marketing best practices
• Strong background in digital marketing, including email, text, and direct mail campaigns
• Strong organizational skills
• Proactive thinker with ability to absorb high amounts of detail
• Demonstrated leadership skills
• Ability to thrive in a fast-paced environment and meet tight deadlines
• Mental acuity (detail oriented, capable of managing multiple tasks simultaneously, strong prioritization) to execute duties of the position successfully to meet business and client needs
• Working knowledge of MS office tools

Preferred:

• Experience working with or inside automotive dealerships (sales or fixed ops), especially in marketing or CRM capacity
• Preference will be given to candidates on the Cox Automotive…