Senior Marketing Operations Specialist

At Lighthouse, we’re on a mission to disrupt commercial strategy for the hospitality industry. Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting‑edge business intelligence to unlock their full revenue potential.

Backed by $370 million in series C funding and driven by an unwavering passion for growth, we’ve welcomed five companies into our journey and have surpassed $100 million in ARR in 2024. Our 850+ teammates span 35 countries and represent 34 nationalities.

At Lighthouse, we’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket‑ship? 🚀

Reporting to our Manager of Marketing Operations, you will join our team as a Senior Marketing Operations Specialist. In this role, you will be the managing, administering, and optimizing our entire Mar Tech stack. You will support your team and stakeholders by enabling smarter decisions through technology and data. Your work will involve managing daily marketing operations tasks, creating insightful reports, and collaborating across the business to boost marketing productivity and efficiency.

• Manage and optimize our marketing automation platforms to fit strategic needs and ensure operational excellence, data integrity, and seamless integration.
• Be part of the team that recommends, implements and integrates new Mar Tech tools to expand our capabilities and ensure a seamless connection with our existing systems.
• Continuously test and analyze marketing automation processes, lead management workflows, and campaigns to improve conversion rates and overall performance.
• Collaborate with cross‑functional stakeholders including Marketing, Sales Operations, and Engineering to understand business requirements and align our technology stack to support their goals.
• Solve key marketing challenges by improving attribution models, lead assignment processes, data accuracy, and funnel analysis.
• Develop and maintain clear documentation for all marketing processes, providing guidance and a reference for the entire team.
• Collaborate on AI‑driven Marketing Operations initiatives, shaping how AI‑powered tools such as Clay, data enrichment, and automation are used within Marketing to improve scalability, accuracy, and performance.

The Marketing Operations team is the strategic backbone, part of the Business Operations Vertical and is the operational engine of the entire marketing department. We are the architects of the systems, processes, and data that power global growth. We partner closely with our CMO and marketing directors to turn big‑picture strategy into reality, while working hand‑in‑hand with teams like Data Analytics and Commercial Systems.

We are a team of builders and problem‑solvers, focused on creating a scalable foundation for the future.

• Flexible working environment:
  Work from home or at one of our global offices.
• Comprehensive health insurance:
  Private AXA coverage for you and your family.
• Flexible time off:
  Autonomy to manage your work‑life balance.
• Competitive compensation:
  Proactively maintained to value your work.
• Collaborative team:
  High‑bar, friendly, creative, and passionate colleagues.
• Career development:
  Workshops and frameworks to realize your full potential.
• Impactful work:
  Shape products relied on by 85,000+ users worldwide.
• Wellbeing support:
  Subsidized up to 80% Class Pass subscription.
• Referral bonuses:
  Earn rewards for bringing in new talent.
• Additional maternity leave compensation:
  For the first 12 weeks of Statutory Maternity Pay (SMP), we top‑up your SMP so that your salary reaches 100%.

• Extensive experience in a marketing operations role.
• Solid experience with marketing automation platforms like Hub Spot or Marketo.
• Good level of CRM or sales‑process understanding (i.e. Lead > Opportunity conversion).
• Experience implementing and managing various Mar Tech tools, such as intent data platforms,…