Client Success Manager, Retail Media

Overview

Ready to take your career to the next level? Skai (formally Kenshoo) is looking for the best and the brightest to join our rapidly growing team. We’re proud of our industry-leading digital marketing software but we’re even prouder of the people behind it. That’s where you come in! The Retail Media Client Success Manager (CSM) is responsible for overseeing all facets of client utilization of the Skai Retail Media management platform.

The CSM is ultimately accountable for clients’ satisfaction and ability to leverage Skai Retail Media to drive ROI for Retail Media Marketing initiatives. The ideal candidate will have great project management skills, excellent technical credentials, strong soft skills, working knowledge of media, hands-on experience implementing Amazon, Walmart, Target, Criteo, Citrus Ads, and/or other Retail Media marketing campaigns, and most importantly, a consultative approach to addressing client needs.

• Drive client retention and identify business growth opportunities
• Provide initial, and ongoing training to clients to enable them to effectively use the Skai platform
• Assist clients in the basic implementation and usage of Skai products
• Provide technical support and Retail Media marketing best practices and strategy across Amazon, Walmart, Target, Instacart, and additional retailers via Criteo & Citrus Ads
• Communicate regularly with the customer to evaluate satisfaction
• Understand client’s business goals, anticipate future needs, and help determine the ideal solution
• Partner closely with product development, sales, technical account management, and industry leads to drive platform innovation and capture market opportunity
• Partner with Skai Client Success Directors to actively build relationships with client partners
• Be energized by solving problems and finding opportunities to make clients successful
• Ensure client expectations are exceeded

• Passion and dedication
• Desire to be the best
• Ability to work both independently and as part of a team
• Strong interpersonal communication skills - in writing and verbally
• Proven track record of problem-solving
• Results-oriented

• B.A. or B.S.
• Hands-on Amazon marketing campaign implementation and management experience. Additional experience with Walmart, Target, or Instacart is a plus
• Ability to understand basic Amazon and other Retail Media marketing analytics
• Ability to perform detailed client audits to identify client needs or workflow gaps
• 2+ years experience in client services and/or technical project management
• Ability to thrive in a fast pace environment with tight deadlines
• Ability to elicit client feedback to help direct continuous improvements for the Skai e-Comm platform
• Phenomenal communication skills and organized project management
• Experience collaborating with a team both locally and virtually
• Organized and methodical, with excellent time management skills
• Media Agency experience preferred
• Skai Retail Media or other Retail Media platform experience preferred
• Ability to travel occasionally
• Microsoft Excel and other basic technical experience with code such as basic JavaScript and HTML is a plus

We are hybrid for the long term - with a great home/office work mix (three days in office per week), passionate and diverse team members, and a vibrant company culture. The salary range for this position is $80,000-$90,000. The actual salary amount will vary depending on the applicant’s experience, skills and abilities as well as internal equity and market data. This position is eligible for additional bonus compensation;

full details will be provided during the recruitment process.

Skai, Inc. is an Equal Opportunity Employer. We believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans. Our full DE&I commitment and global framework can be viewed on our company website and are aligned to our core values. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as…