Account Supervisor

Position Summary

NNE Marketing is a direct marketing fundraising agency seeking an Account Supervisor (3
-5 years of relevant experience) to join our client services team. This role will contribute to the development of non‑profit client strategy and support the creation and execution of fundraising campaigns. The ideal candidate can work independently, is organized, demonstrates attention to detail and has a familiarity with CRM systems, digital, data, and direct response marketing.

• Contributes to the development and execution of all campaign strategies across channels.
• Gathers past results, current strategies, and other materials necessary for strategy development.
• Creates mail matrices for each campaign, ensuring all team members understand each campaign’s specifics.
• Obtains campaign cost estimates for budget development (at test and roll out volumes) and reconciles to actual.
• Develop data processing instructions for all direct response fundraising campaigns. Approve data counts adhering to the campaign schedules.
• Work with list broker(s) for the development of acquisition campaigns. Manage list plan orders. Ensure that accurate and complete merge instructions are prepared.
• Performs quality control measures including but not limited to: proofs, sign offs and insertions.
• Assists account manager and account director in preparation of annual and seasonal marketing plans, results reviews, QBRs and other client presentations.

• Bachelor’s degree with a minimum of 3-5 years marketing and/or communications experience required
• Strong written and verbal communication abilities
• Good proofreader
• Organized and detail oriented
• Can work well in a team and independently
• Can shift gears and juggle multiple tasks effectively
• Track record of excellent customer/client service
• Occasional travel to client site and/or NNE office for required and requested meetings

• Microsoft Office (Word, Excel, PowerPoint)

Competitive salary, dependent on experience. NNE values our employees and offers a generous benefits package.

This position is remote. NNE’s corporate headquarters is in Lexington, MA, with an emphasis on East Coast time. Occasional travel to clients and MA will be required.

We are passionate about creating an inclusive workplace that promotes and values diversity in age, gender identity or expression, race, religion, sexual orientation, neurodiversity, physical or mental ability, ethnicity, citizenship status, or any other aspect that makes our colleagues unique. We strongly encourage diverse candidates to apply.

Job Focus:
Account Management, Customer Service, Data Management, Development, Marketing/Communications