Online Reputation Manager

Join Independence Home Loans as an Online Reputation Manager to shape how the company is viewed across digital channels.

Independence Home Loans is one of the fastest‑growing mortgage companies in the country, built on speed, service, and a championship‑level culture. Every client experience matters. Every review counts.

You’ll be the voice behind the stars, managing how Independence Home Loans shows up across Google My Business, Yelp, BBB, and Facebook
, while creating positive visibility through PR initiatives and a Customer Satisfaction Survey Program for every closed loan.

• Monitor and respond to reviews on Google, Yelp, BBB, and Facebook.
• Create strategies to increase 5‑star reviews and brand sentiment.
• Launch and manage a post‑closing Customer Satisfaction Survey program.
• Analyze feedback to improve client experience and drive public reviews.
• Collaborate with Marketing, Compliance, and Operations to ensure consistent messaging and compliant responses.
• Deliver monthly reports on sentiment, review volume, and survey results.

• 3+ years in reputation management, customer experience, or PR (mortgage or financial services preferred).
• Strong understanding of Google My Business, Yelp, BBB, and Facebook review ecosystems.
• Excellent communication and writing skills – professional, empathetic, and on‑brand.
• Familiarity with tools like Birdeye, Podium, Sprout, Survey Monkey, or Typeform.
• Data‑driven mindset and sharp eye for trends, tone, and timeliness.
• Organized, proactive, and thrives in a high‑energy, fast‑growth environment.

• Be part of a brand that’s redefining the mortgage experience.
• Shape how thousands of clients perceive and talk about our company.
• Work alongside top performers in a culture built on winning, growth, and recognition.
• Competitive pay, benefits, and real career advancement opportunities.

Mid‑Senior level

Full‑time

Information Technology