Senior Community Manager Retention

Hacker One Values

Hacker One is dedicated to fostering a strong and inclusive culture. Hacker One is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability.

Remote

Location:

Boston, MA;
Seattle, WA;
Austin, TX;
Washington, DC; or London, UK

At Hacker One, we connect organizations with the world's largest community of ethical hackers to help secure the digital world. As the Senior Community Manager for Growth & Retention, you will strengthen, scale, and energize our global hacker community. You will execute towards the defined Community strategy and manage oversight of programs that help hackers learn, connect, and thrive, expanding ambassador impact, elevating community experiences, and deepening long‑term engagement.

You'll collaborate closely with Community, Delivery, and Marketing teams to shape how we empower researchers worldwide. This role blends strategy, operations, and authentic relationship‑building to ensure the Hacker One community continues to grow, innovate, and lead the industry.

At Hacker One, we embrace a Flexible Work approach that gives us the freedom to do our best work while also fostering the connections and community that make us stronger. Reflecting this philosophy, this is a remote role targeted for candidates within ~50 miles of Boston, MA;
Seattle, WA;
Austin, TX;
Washington, DC; or London, UK
. We believe this balance of proximity and flexibility gives Hackeronies the chance to occasionally come together - fostering collaboration, connection, and in‑person moments that enrich our culture - while still preserving the benefits of remote work.

Success in the Senior Community Manager role will be accomplished by delivering on the responsibilities below in alignment with the Values and the Talent Principles that define how we work at Hacker One.

• Grow & retain our global ambassador network by leading the Hacker One Brand Ambassador Program, including recruitment, onboarding, engagement, and recognition.
• Design scalable systems and playbooks to support consistent, repeatable, and locally adaptable community events across 60+ countries, demonstrating Change Agility to iterate quickly based on community insights.
• Apply an AI‑First approach to enhance community operations and program scalability, using AI tools to improve ambassador workflows, event preparation, content creation, and data analysis.
• Define and measure program ROI through Data‑Driven Decision Making
  , using dashboards, feedback loops, and performance indicators to guide investments and improve event and engagement outcomes.
• Drive ambassador‑led events such as meetups, workshops, CTFs, and university engagements, ensuring high‑quality experiences that reflect local needs and global standards.
• Lead conference and sponsorship planning by selecting opportunities, coordinating ambassador presence, and evaluating post‑event impact using measurable criteria.
• Use First Principles Problem Solving to simplify global community processes, uncover root causes of engagement challenges, and design durable solutions that scale across regions.
• Build trusted relationships with hackers and ambassadors across Discord, h1.community, and industry events, fostering a sense of belonging and community identity that strengthens long‑term loyalty.

• 5+ years of community management experience in cybersecurity, developer communities, open‑source ecosystems, or related technical environments.
• Demonstrated ability to scale community, ambassador, or advocacy, programs across multiple regions.
• Proven experience planning and delivering virtual and in‑person events with measurable outcomes.
• Experience with community platforms (e.g., Discord, Slack) and strong project management skills using tools such as Asana, , or Trello.

• Experience with community event platforms (e.g., Bevy) or…