Member Communications Specialist – Remote

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us.

The Member Communications Specialist is responsible for the development of routine and complex member material initiatives. This position will develop relationships with key partners inside and outside of Prime and will focus on flawlessly executing and improving the end-to-end communication development process for internal and externally focused member communication initiatives.

• Coordinate the development of tactical member communications (letters, postcards, flyers, emails, etc.) using job tracking tool, while completing jobs on time and on budget; prepare presentations for meetings and client use; present information to internal clients on conference calls or in person
• Collaborate with internal and external clients in person, virtually, or through digital tool such as Health Plan Client Portal, to apprise of timelines, solicit feedback and receive approval of member communications
• Identify, establish and maintain key internal relationships, including the assigned Client Engagement team, to increase business acumen and awareness, collect Client Specific Information, learn about Prime products, understand issues, and support the delivery of Prime and our client’s member communication priorities and requests
• Translate client requests, interests or priorities into marketing strategy briefs for either member or Business to Business (B2B) marketing materials
• Partner with Prime Creative Services to edit presentations, charts/graphs and member-facing member communication collateral to ensure messaging is customized to needs of specific clients for use in client meetings or member mailings
• Provide project management for both routine and complex member communication jobs for assigned clients; develop timelines, track complete list and ensure on time delivery of all member material jobs for assigned clients
• Develop thorough understanding of the end-to-end member communication development process (including data and printing); proactively manage timelines, milestones or risks and ensure necessary partners and leadership are informed as appropriate
• Participate in cross functional projects that may extend outside department
• Other duties as assigned

• Bachelor’s degree in marketing or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required
• 3 years of work experience in marketing, public relations or advertising agency roles

Must be eligible to work in the United States without the need for work visa or residency sponsorship

• Strong verbal and written communication skills
• Ability to meet deadlines
• Strong interpersonal skills, with the ability to effectively facilitate meetings, resolve conflict, build consensus, establish rapport and collaborate effectively across departments
• Organization and prioritization skills, strong attention to detail, and the ability to simultaneously manage multiple projects, under pressure and strict time frames, without compromising quality

• Work experience in Pharmacy Benefit Management (PBM) or health care industry
• Work experience with CMS, Medicare and regulations

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures. Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship.

In addition, Prime retains the right to change or assign other duties to this job.

Potential pay for this position ranges from $53,000.00 – $85,000.00 based on experience and skills.

To review our Benefits, Incentives and Additional…