Marketing Specialist, Event Marketing and Social Media

Who we are

Our mission at Capacity is to help teams do their best work through our AI‑powered support automation platform.

Capacity provides everything you need to automate support and business processes in one powerful omni‑channel platform.

We believe that each individual voice, perspective and background brings inherent value to enhance our product, serve our customers and generate more ideas to solve complex problems.

By continuing to hire talented, driven and humble teammates, we have the opportunity to see Capacity become a premier brand enterprise SaaS platform.

Capacity has raised over $100 million dollars from over 150 investors, giving us the opportunity to make ambitious investments in our team and big bets on our future.

Our total addressable market is enormous. Any company that wants to grow revenue, reduce costs, and improve customer and employee satisfaction is an opportunity for Capacity to shine.

Capacity is seeking an enthusiastic and detail‑oriented Marketing Specialist to play a critical role in driving our brand presence through high‑impact events and engaging social media strategies.

This is a dynamic position for a motivated self‑starter who thrives on logistical execution, content creation, and real‑time community engagement.

You will be instrumental in ensuring our events—both virtual and in ‑person—are successful lead‑generation machines and that our social channels reflect our innovative mission and vibrant culture.

Support the planning, coordination, and execution of company events, including industry trade shows and webinars.

Manage pre- and post‑event logistics, including vendor communication, internal stakeholder coordination, securing booth space, managing registration platforms (e.g., Contrast), and coordinating collateral (swag, signage).

Track event budgets, measure event performance against KPIs (e.g., MQLs, attendance rate), and provide detailed post‑event reporting.

Coordinate on‑site event execution, ensuring a seamless experience for staff, partners, and attendees.

Execute the day‑to‑day management of Capacity’s main social media channels (Linked In), including content scheduling, publishing, and real‑time community monitoring.

Develop engaging short‑form content (e.g., graphics, short videos, polls) to promote events, product launches, thought leadership, and company culture.

Monitor social media trends, analyze performance using native platform analytics, and provide insights to optimize posting schedules and content strategies.

Act as the primary point of contact for social media community engagement, responding to comments, direct messages, and fostering positive interactions.

Collaborate with the Content and Design teams to ensure event and social media content is brand‑consistent, compelling, and aligned with campaign objectives.

Support the repurposing of event content (e.g., presentation slides, recordings, key takeaways) into engaging social media assets and post‑event email nurture campaigns.

Work closely with the sales and revenue operations team to ensure timely and accurate lead capture, upload, and distribution following all events.

Maintain organized tracking and reporting of all activities within the CRM/marketing automation platform.

Previous experience (internship or entry‑level) in a B2B marketing role, with direct exposure to event planning or social media management.

A Bachelor’s degree in Marketing, Communications, Business, or a related field.

Familiarity with event planning fundamentals, including budgeting, vendor negotiation, and on‑site execution.

Experience managing event‑related platforms.

Proven understanding of best practices, algorithms, and content formats across major professional social media platforms (especially Linked In).

Comfort using social media management tools (e.g., Hub Spot, Denim Social) for scheduling and analytics.

Basic proficiency in creative tools (e.g., Canva, Figma) for…