Media and Communications Manager, PAGB, consumer healthcare association

Media and Communications Manager, PAGB, the consumer healthcare association

Job title: Media and Communications Manager

Contract: Maternity cover, 1 year from March 2026

Hours: Full time, 35 hours per week

Reports to: Head of Communications

Salary: £40-45k

Location: New Penderel House, 283-288 High Holborn, London WC1V 7HP

Working pattern: Hybrid working, with Tuesdays and Wednesdays based in the Holborn office and three days working from home

PAGB is the consumer healthcare association. We represent manufacturers of branded over-the-counter (OTC) medicines, self‑care medical devices, and food supplements in the UK. We empower self‑care as the expert voice of the UK consumer healthcare industry. Working with Government, regulators and our members, we support the sector to responsibly navigate the ever‑changing landscape, encouraging a fair and positive regulatory environment that supports product innovation, and promotes the contribution that self‑care can make to people’s health at no cost to the NHS.

Established in 1919, PAGB has a long and distinguished track record as the industry self‑regulatory body ensuring balanced and responsible marketing of self‑care products.

This is a full‑time hybrid role, based in the London Area, United Kingdom, with the flexibility to work from home 3 days a week. The Media and Communications Manager, reporting into the Head of Communications, is responsible for the creation and delivery of PAGB's external, member and internal communications, overseeing media relations and the PAGB brand.

• Effectively manage all content on PAGB website and microsites
• Effectively manage the PAGB brand and visual identity
• Organise, co‑coordinate and support PAGB events
• Manage all aspects of PAGB’s media relations
• Be the first point of contact for all media enquiries
• Effectively market PAGB services, events and training
• Create, manage and oversee creation of PAGB newsletters
• Support internal communications

• Manage the PAGB website  to ensure it is regularly updated with relevant information and content is optimised for search and user experience
• Proactively manage the website on an ongoing basis to ensure that it is up to date and actively liaise with PAGB teams to gather information to update as needed
• Manage relationships with PAGB’s website developers to ensure ongoing maintenance, updates and technical support are delivered effectively
• Manage relationships with PAGB’s IT suppliers over domain name and security certificate renewals as required
• Manage the Health and Food Supplements Information Service (HSIS) website (Use the "Apply for this Job" box below)..org
• Manage website and communications data analytics and analysis

• Promote PAGB’s services, events and training to members and non‑members using appropriate channels
• Develop and support communications via various media such as social media, podcasts and video
• Work with external agencies to deliver engaging videos and graphics to demonstrate PAGB’s impact in key areas
• Manage PAGB’s partnership with the OTC Marketing Awards and other external partners
• Organise, coordinate and/or support PAGB events as required
• Develop content for marketing and corporate communications, including but not limited to surveys, reports and market research
• Write and manage external award nominations for PAGB, projects or individuals

• First point of contact for media enquiries about consumer healthcare, over‑the‑counter medicines and medical devices and self‑care
• Manage media issues, develop messaging and response statements to ensure coverage is fair and balanced
• Respond in a timely and compelling way to relevant external developments or media stories to generate proactive coverage that communicates our core messages
• Develop and deliver the media aspects of PAGB campaigns to promote self‑care and amplify PAGB policy priorities and key messages
• Build, develop and maintain high‑quality relationships with key target media across print, broadcast and online (national, consumer and trade)
• Build, develop and maintain relationships with PAGB media experts
• Brief PAGB spokespeople on key messages…