CRM Manager

Overview

CRM Manager (Energy, Broadband & Mobile) – Hybrid: 2 days per week in our London Bridge office. At Uswitch, our goal is to be the UK’s favourite way to choose and manage home-life essentials - from broadband and mobiles to energy and insurance. We are looking for talented individuals who share our passion for making a positive impact on people s lives and transforming how consumers navigate their household services.

Department: Marketing
Location: London

• Building and implementing CRM acquisition, in-life and retention programmes across multiple customer touch points to deliver value for customers and the business
• Championing the continuous improvement of CRM, through application of our tools and data
• Setting and measuring KPIs, and using them to drive positive results and behaviours. You ll work closely with our CRM Analysts to ensure we re able to track and report on the metrics that matter
• Testing and optimisation; consistently looking for opportunities to test and learn. Applying actionable insights from individual tests to scalable campaign/programme strategy, driving incremental campaign effectiveness improvements
• Measuring and reporting on performance across multiple campaigns and CRM programmes on a weekly and monthly basis, including how we’re pacing vs forecast

• Owning and delivering multi-channel customer contact/CRM strategies, ideally involving mobile app, push, and email
• Using Customer Engagement Platform (Braze) and Customer Data Platform (High Touch), to create, send and report on multi-channel customer communications
• Using data and technology to deliver relevant, targeted and personalised experiences for customers across CRM and digital marketing
• Management and use of customer segmentation for CRM and digital marketing activity
• Working with customer and performance data, and using that data to understand and communicate key performance drivers, size opportunities, support decision-making and inform strategy

At RVU, we are dedicated to developing valuable, inclusive, and user-friendly products and services that deliver positive outcomes for all of our customers. To achieve this it s essential that our teams reflect the diverse range of people in our community. We believe in being the change we wish to see in the world, by embracing our differences and holding ourselves accountable to being open and inclusive teammates and wider community members.

We want to give you a great work environment, support your growth both personally and professionally, and provide benefits that make your time at RVU even more enjoyable. Here are some of the benefits you can look forward to:

• 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance)
• A hybrid working approach with 2 in-office days per week and up to 22 working days per year to “work from anywhere”
• Employer matching pension contributions up to 7.5%
• A one-off £300 “Work from Home” budget to help contribute towards a great work environment at home
• Excellent maternity, paternity, shared parental and adoption leave policy
• 25 days holiday (increasing to 30 days) + 2 days “My Time” per year
• Private medical cover, critical illness cover, dental plans and employee assistance programme
• Employee discounts programme
• A healthy learning and training budget
• Electric vehicle and cycle to work schemes
• Free in-office gym, accessible 7 days a week
• Free breakfast in the office daily
• You ll be equipped with great technology (choice of Mac or Windows)
• Free access to the Calm and Peppy app for physical and mental health
• Regular events to help our colleagues stay connected

• Mid-Senior level

• Full-time

• Other

• Technology, Information and Internet