Strategic Accounts Manager

Remote, Full-Time | Warm Thoughts Communications

Are you an experienced account services professional looking for a senior-level role with leadership potential? Warm Thoughts Communications is a rapidly growing, national, full-service marketing agency serving the residential energy industry. We create marketing solutions across digital, social, print, and direct response channels, helping our clients solve their most important sales, marketing, and business challenges.

We’re seeking a Strategic Accounts Manager to take ownership of our most complex client relationships and help shape the future of our agency. This role blends strategic marketing expertise with hands-on client management and offers a clear path for growth into broader leadership responsibilities.

As a Strategic Accounts Manager, you will manage and grow relationships with a portfolio of high-profile clients, acting as a trusted advisor and marketing strategist. You’ll collaborate closely with our SEO, social, web, creative, and paid media specialists to deliver best-in-class solutions across both digital and traditional channels.

This is a highly visible role with opportunities to influence agency direction and contribute to the success of our clients and our team.

• Ensure client satisfaction and success across traditional and digital marketing projects.
• Serve as the primary client contact, building strong relationships with executives and key stakeholders.
• Translate client goals into actionable marketing strategies and customized plans.
• Partner with internal teams and external vendors to execute campaigns in SEM, paid and organic social, email marketing, OTT, reputation management, and more.
• Monitor performance, analyze ROI, and recommend adjustments to improve campaign results.
• Manage budgets, timelines, and profitability across projects.
• Identify upsell opportunities and expand client relationships.
• Provide strategic insight into the residential energy industry, becoming a trusted expert for your clients.
• Collaborate with — and at times lead — internal teams to ensure successful execution.
• Represent Warm Thoughts at regional and national industry events as needed.

• Bachelor’s degree (B.A. or B.S.) in marketing, business, communications, or related field.
• 5–10 years of experience in an agency or client-side marketing role, with a strong digital focus.
• Demonstrated success managing complex client accounts and delivering measurable results.
• Proficiency in digital marketing strategies, including SEO, UX, paid media, content, social, email, and reputation management.
• Experience with Word Press CMS, Google Analytics/GA4, Google Business Profile, and project management tools (e.g., Basecamp).
• Strong strategic thinking, analytical ability, and attention to detail.
• Exceptional communication skills (written, verbal, and presentation).
• Proven ability to manage multiple projects simultaneously and work collaboratively across teams.
• Leadership experience or aptitude — able to guide, influence, and occasionally direct cross-functional teams.
• Knowledge of the residential energy industry (renewables, utilities, propane/oil, HVAC) is a plus but not required.
• Competitive salary and comprehensive benefits package.
• 20 days PTO to start, plus health insurance options, 401K with company match, and more.
• Fully remote work environment with occasional travel.
• Opportunity to work with a talented, collaborative team.
• Clear path for professional growth, including the potential to expand into leadership responsibilities.
• A chance to make a real impact in a specialized, growing industry.