Operations Associate​/Team Lead; Remote, EST Shift

Position: Operations Associate / Team Lead (Remote, EST Shift)
Role Overview

We are hiring an  Operations Associate / Operations Team Lead  who will manage the  end-to-end order lifecycle  from artwork readiness checks, vendor coordination, production tracking, and dispatch follow-ups, to issue resolution and workflow automation.

This role is ideal for someone who has experience in  custom apparel, POD workflows (DTG/DTF/screen printing), e-commerce fulfilment, or order management .

You will work directly with US teams, vendors, and production partners to ensure smooth fulfilment.

Key Responsibilities

Order Management & Fulfilment

Manage the complete order lifecycle from receipt  artwork validation  production  dispatch.
Coordinate with internal teams and external print vendors (DTG/DTF/screen printing).
Track orders in real time, ensuring SLAs and shipping deadlines are met.
Update order statuses and maintain fulfilment dashboards.

Production Coordination

Review artwork / print files for readiness before they go into production.
Communicate print specifications, sizing, color accuracy, and production notes to vendors.
Conduct basic quality checks on production outputs (print defects, alignment issues, color consistency).

Vendor & Partner Management

Liaise with US-based print shops, fulfilment centers, and logistics partners.
Follow up on delays, escalations, reprints, or order corrections.
Maintain SOPs for vendor workflows and performance metrics.

Customer Experience Support

Collaborate with US CX teams to resolve shipping delays, reprints, QC failures, and order exceptions.
Provide timely updates for escalated orders.

Automation & Process Improvement

Work with AI and automation tools (Zapier/Make/Airtable/Shopify flows optional).
Optimize repetitive operational workflows.
Document SOPs and continuously improve operational efficiency.

Requirements

Must-Have

1–6 years experience in custom apparel, print-on-demand, textile printing, e-commerce fulfilment, or order management.
Strong understanding of order workflows, production cycles, and vendor coordination.
Ability to work remote night shift aligned to US EST (7:30 PM – 4:30 AM IST).
Excellent communication skills (English – written & verbal).
High ownership, attention to detail, and ability to operate in a fast-moving startup environment.

Good to Have

Experience with DTG, DTF, screen printing, sublimation, or garment production.
Familiarity with Shopify, Printify, Printful, Ship Station, or similar tools.
Experience using automation tools (Zapier, Make, Airtable, Google Sheets automation, etc.).
Knowledge of artwork formats (PNG, vector files, print-ready designs).
Prior experience leading a small team (2–10 members).
Ability to build SOPs, assign workloads, and monitor KPIs.
Strong escalation management.

Compensation

Competitive salary based on experience.

Skills:

automation,order management,screen printing,vendors,teams,artwork,printing,print,operations,management