Manager, Enterprise Customer Success - Select

Employer Industry: Technology and IoT Solutions

Why consider this job opportunity:

• Salary up to $147,200
• Performance-based bonuses and equity options available for eligible roles
• Comprehensive health and parental leave plans
• Flexible, employee-led remote work model
• Opportunities for professional development and career advancement
• Collaborative and inclusive company culture focused on team success

• Ensure ongoing success and value realization for enterprise customers
• Define and execute long-term strategies for the Select Customer Success team
• Recruit, develop, and lead a high-performing team of Customer Success Managers
• Advocate for customer needs and keep executives informed of progress
• Champion and embed the company s cultural principles as the team scales

• 8+ years in Customer Success, account management, or consulting
• 3+ years in management positions, including experience in recruiting and retaining talent
• Proven experience with customers generating $1M+ in annual contract value (ACV)
• Strong executive stakeholder management and communication skills
• Bachelor’s degree from a 4-year institution

• Experience leading a team where each member managed a portfolio of 8-20 accounts
• Familiarity with Gainsight or similar customer success platforms
• Proven track record of partnering with account executives on commercial expansion strategies
• Strong program management and strategic consulting experience
• Passion for delivering exceptional service to customers and team members

#Technology #Customer Success #Remote Work #Career Growth #Inclusive Workplace

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