Senior Community Manager
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-03-15
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Management
Operations Manager, Program / Project Manager
Job Overview
Senior Community Manager manages all aspects of community association(s) clients. Acts as an advisor to boards of directors, homeowners and vendors. Responds to inquiries and requests for work from board members and homeowners. Manages an annual maintenance and performance review calendar (including soliciting proposals, reviewing proposals and contracts, deliverables and metrics). Reviews and approves accounts payables and audits monthly and annual financial statements for errors and recodes.
Manages accounts receivables, including obtaining status reports from third parties and routine follow-up with vendors.
CM acts under general supervision and has unique training specific to the community association management industry. While a community manager does periodically check in with a supervisor, a supervisor does not direct day-to-day work. The CM sets their schedule, manages and reports on their performance and deadlines and is responsible for the retention of each of the clients to which they serve.
This position will include handling several different accounts during attrition, transition and/or account set up. Will also involve working with several different individuals throughout the company for the proper management of an account and any tasks and projects that may be needed in order to meet the needs of our clients.
Independent judgment and discretion is consistently used when advising boards of directors, directing vendors and supervising their work, responding to homeowner and volunteer inquiries, and working with municipalities to serve a shared customer.
The position may also be responsible for the supervision of community management staff, to include training oversight, retention and performance management. This leadership role can be a great stepping stone towards a Regional Director position in the future!
This is a hybrid position - after the first 60-90 days, associates meeting performance expectations will have the option to work from home 1-2 days a week.
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