Senior Director, Distribution & Pricing Strategy, -Inclusive & Resorts

Overview

This role is based at one of our corporate offices in Miami, FL, McLean, VA, or Remote. This is your chance to be part of an in-house Commercial Services team that propels Hilton's sales, revenue management, call center, and analytics functions!

What will I be doing?

As a Senior Director, Distribution & Pricing Strategy, All-Inclusive & Resorts you will support these areas which are at the core of Hilton's "commercial engine" and are important to Hilton's ability to achieve profitable growth. On the All Inclusive & Resorts Commercial team reporting to Global Head and VP, Commercial and Brand Management of All Inclusive & Resorts, you will work on projects including the commercial and business strategy, operations, and services for the digital direct and third party channels that drive business for Hiltons' All Inclusive and Resorts.

Your responsibilities will also include:

• Lead global third-party distribution optimization for the All-Inclusive & Resorts portfolio across OTAs, tour operators, and bed banks, balancing volume, margin, and brand standards by destination and source market
• Guide the All-Inclusive pricing and promotional strategy and calendar in close partnership with Pricing and Global Distribution team, ensuring competitiveness by booking window, seasonality, airlift shifts, and need periods while protecting ADR and profitability across all channels
• Identify new third-party opportunities through analysis, data, trends, and channel insights, and translate innovations and new business models into pilots and scalable programs
• Guide the optimization of the AI & Resorts offer shelf across direct and third-party channels, ensuring core offers, fences, and value propositions are aligned to brand standards
• Initiate development of distribution and contracting approaches that reduce reliance on static, manually managed hotel rate contracts, shifting to automated, channel-enabled solutions that preserve commercial intent while keeping resorts agile and competitive versus comparable all-inclusive operators
• Set and govern rate setup strategy across all distribution systems and partner connectivity, ensuring rate plan architecture, fences, restrictions, and promotions are configured to flow correctly end-to-end through connectivity, with strong QA routines and approval processes for updates
• Monitor weekly and monthly performance against KPIs in partnership with Analytics to inform actions and measure impact, and feed learnings into forecasts and annual planning for the All-Inclusive & Resorts portfolio
• Identify, prioritize, and resolve compliance and performance issues such as rate parity, leakage, conversion drops, cancellations, or content/mapping errors, driving corrective actions with partners and internal teams
• Lead multiple work streams to deliver distribution, process, and connectivity improvements that achieve target returns and support enterprise commercial priorities
• Lead a team across All-Inclusive third-party optimization, providing clear direction, setting priorities, and coaching through performance management and corrective action
• Drive cross-region governance to ensure agreement on third-party optimization goals across all regions, clarifying decisions, ownership, and timelines
• Improve enterprise processes and reporting mechanisms for third-party performance management, including standardized routines, definitions, and escalation paths that scale globally
• Provide subject matter leadership on third-party tracking, tagging, attribution, data management, and channel enablement to improve decisioning and execution quality
• Lead cross-functional commercial actions to drive in-year AI & Resorts performance through prioritized opportunities, including rate/restriction strategy, channel actions, and system configuration recommendations.
• Mobilize stakeholder participation in optimization and compliance initiatives, ensuring adoption across regions and properties
• Serve as a pricing and distribution subject matter expert to support enterprise initiatives impacting AI & Resorts.

How you will collaborate with others:

• Partner with Revenue Management, Pricing, Analytics, Finance, eCommerce, and Brand and Destination Marketing to align third-party plans to enterprise priorities, forecasts, and demand-generation initiatives
• Work directly with global account teams and external partners across OTAs, tour operators, and bedbanks to align optimization plans, merchandising and marketing levers, and operational standards for rates, content, and compliance
• Coordinate with Distribution Technology, Operations, and the Connectivity and Implementation teams to improve end-to-end rate and content flow, mapping accuracy, and issue-resolution speed across key source markets globally for All-Inclusive & Resorts
• Socialize weekly “state of” performance updates and recommendations with senior leadership and cross-functional stakeholders, including ad hoc analyses and issue-resolution plans
• Direct and align work across your Pricing Manager,…