Deputy Responsive Repairs Manager

Overview

Priority Candidates will be considered in the first instance

Salary:
Grade 10, £45,091 - £49,282 per annum.

37 hours per week

We're on a journey to build a workforce reflective of our Borough.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!

The Deputy Repairs Manager provides operational leadership across responsive repairs, voids, disrepair and emergency works, ensuring a safe, high quality and customer focused service. The role supports compliance with the Social Housing Regulation Act, Awaab’s Law and wider regulatory standards, while driving performance, data quality and continuous improvement. Working closely with the Repairs Manager, the postholder leads teams, manages contractors, oversees complex cases, monitors budgets and coordinates service planning and transformation.

The role requires strong technical knowledge, effective partnership working, confident decision making and a commitment to tenant engagement, safety, transparency and Team Wigan behaviours.

The ideal candidate will have strong technical knowledge of repairs, maintenance, construction methods and building pathology, supported by an HNC or equivalent experience. They must understand social housing legislation, including Awaab’s Law, HHSRS, damp and mould best practice, the Social Housing Regulation Act, Consumer Standards and the Housing Ombudsman Code. They will be an experienced leader, skilled in performance management, problem solving and navigating complex cases.

Excellent communication, partnership building, political awareness and the ability to work under pressure are essential, alongside a commitment to safety, accountability and Team Wigan behaviours.

Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.

This role offers the opportunity to play a key leadership role in a high profile housing repairs service, shaping improvements that directly impact tenants’ safety and satisfaction. You’ll influence service transformation, lead motivated teams, and work collaboratively across the organisation. The job provides variety, responsibility in complex cases, opportunities to innovate, and the chance to develop strategic, technical and leadership skills.

It also offers involvement in major service improvements, strong partnership working, and the ability to make a meaningful difference to homes, communities and customer experience.

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits  to find out more about working for #Team Wigan.

To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer:
Overview -  ()

If you would like any further information or an informal discussion, please contact Tony Ball at

Priority Candidates Thursday 16th April 2026

All other candidates 24th and 27th April 2026

To view the details relating to this position, please click the links below:

• Supporting Documents
• Privacy Notice
• Job Specification

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