Director, Clinician Workforce Strategy & Capacity Mgmt. (Remote

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Professional Dallas, TX, US

4 days ago Requisition

Who We Are

Access Tele Care is redefining how hospitals and health systems deliver Neurology care—closing access gaps, improving patient outcomes, and supporting overburdened clinical teams through best-in-class telemedicine solutions.

As the nation’s largest provider of telemedicine technology and acute clinical services, our Telemed IQ platform enables life-saving care across behavioral health, psychiatry, and beyond. We are proud to be the first acute telemedicine provider to earn and continuously maintain The Joint Commission’s Gold Seal of Approval.

We love what we do and if you want to know more about our vision, mission and values go to  to check us out

The Opportunity

The Director, Clinician Workforce Strategy and Capacity Management is a key member of the clinical operations team, responsible for forecasting capacity needs, managing service levels and leveraging technology to eliminate scheduling gaps while protecting margin and reliability. The Director manages a team of schedulers, providing the necessary leadership and direction to transform manual workflows into a centralized, efficient structure that balances clinical supply with patient demand across a multi-state telehealth platforms.

What You’ll Do

• Provide leadership and direction to the scheduling team
• Build and run the workforce/capacity model across states, programs, and care settings
• Translate demand signals into actionable staffing plans and scheduling strategies
• Define and manage trade-offs across coverage, cost, service levels, and clinician experience
• Partner with business and clinical leaders to establish a clear operating cadence for capacity decisions
• Lead the scheduling operating rhythm, including Tier 2 support for disruptions (call-offs, coverage gaps, service changes)
• Own core models and reporting for productivity, utilization, scheduled hours, coverage gaps, and service levels
• Develop scenario models in Excel to guide staffing and operational decisions (capacity, COGS, margin impact)
• Interpret and use Tableau dashboards to spot trends, diagnose performance variance, and drive action
• Drive continuous improvement in schedule build processes and scheduling quality
• Support go-lives and expansions with timeline ownership and coverage readiness
• Surface insights clearly to senior stakeholders—what’s happening, why, what we’re doing, and expected impact
• Serve as the connector across Operations, Analytics, Clinical Support, Service Excellence, Credentialing/Privileging, and Finance
• Communicate proactively when risks emerge; bring solutions, not noise
• Ensure workforce decisions align to financial targets (including
  
  Cost of Goods Sold (COGS) and contribution margin)
• Establish KPIs, accountability, and a practical operating system that scales
• Improve tools/processes to support daily operations, with a focus on physician scheduling excellence
• Provides direct supervision of staff, including assignment of work tasks, coaching and general performance management
• Coaches, develops and mentors direct reports with an emphasis on building career paths for professional growth
• Administers progressive discipline, including corrective action, when necessary, to ensure high levels of job performance and compliance with company policy Conducts formal performance appraisals for all direct reports and develops action plans for continued development and performance improvement
• Manages payroll activities for direct reports to include timekeeping, approval for time off requests, and other administrative functions
• Other duties as assigned

What You’ll Bring

• Bachelor’s degree in business administration, Healthcare Administration, or a related field
• At least 7 years of relevant work experience in workforce/capacity analytics, operations strategy, workforce management, or a related analytical management role
• Advanced Excel skills (modeling, scenarios, data structuring; you can “live in spreadsheets”)
• Ability to…