Commercial Lines Account Manager

Avery Insurance is a dynamic and growing independent insurance agency dedicated to

providing thoughtful insurance solutions to successful individuals, families, and businesses.

For more than 126 years, our commitment to innovation, service, and strong client

relationships has helped us build a reputation for excellence.

As a family-owned and operated agency, we believe our team is our greatest asset. We are

committed to creating an environment where talented professionals can grow, contribute,

and build meaningful careers while helping our clients protect what matters most.

The Commercial Lines Manager provides leadership, operational oversight, and strategic

direction for the Commercial Lines team at Avery Insurance. This role focuses on improving

departmental processes, supporting client retention and growth, and ensuring the team

consistently delivers a high level of service to our commercial clients. The position also

maintains a portfolio of key commercial accounts and collaborates closely with the Director

of Strategy & Engagement and carrier partners to strengthen relationships and expand

• Lead and mentor Risk Specialists to support professional growth and performance.
• Conduct 1x1s, annual performance reviews, and ongoing development conversations.
• Interview, onboard, and train new Commercial Lines team members.
• Ensure agency expectations, policies, and industry regulations are consistently followed.

• Assist with developing and implementing processes and procedures that improve department efficiency.
• Lead and organize department meetings.
• Drive strategic initiatives designed to support growth within the Commercial Lines department.
• Audit files for best practices and provide coaching where needed to maintain compliance.
• Maintain a book of key commercial accounts.
• Identify opportunities to maximize growth within the existing client base.
• Develop strategies that strengthen client retention and long-term relationships.
• Work in conjunction with the Director of Strategy & Engagement to maintain and develop carrier partnerships, including onboarding new carrier appointments.
• Monitor industry trends and competitive developments and share insights with the team.

• Work closely with the accounting team to ensure accounts receivable remain current.
• Maintain departmental policies, procedures, and growth initiatives.
• Oversee schedules, PTO approvals, and continuing education for the Commercial Lines team.

• Active Property & Casualty Insurance License required.
• College degree or equivalent professional experience.

• Advanced knowledge of the commercial insurance industry with at least 7 years’ experience.
• Strong leadership, mentoring, and team development abilities. Prior management experience preferred.
• Highly organized with the ability to manage multiple priorities.
• Excellent communication and client service skills.
• Demonstrated problem-solving ability and proactive mindset.
• Proficiency in Microsoft Office
• Experience with AMS
  360 preferred.
• Ability to work with confidential information with discretion.

• Valid driver’s license with reliable transportation.
• Ability to complete required agency training.

This position offers a hybrid work arrangement with time split between remote work and

in-office collaboration at Avery Insurance’s Wolfeboro or Portsmouth, New Hampshire

offices.

Avery Insurance offers a competitive and comprehensive benefits package designed to

support the well-being and professional growth of our employees, including:

• Flexible health coverage through an Individual Coverage Health Reimbursement Arrangement (ICHRA) with a monthly opt-out option
• Company-paid life insurance and AD&D coverage
• Company-paid short-term and long-term disability insurance
  
  Paid parental leave for eligible employees
• Generous paid time off
• Volunteer time off
• Wellness incentive program
• Professional development support, including CE and certification assistance

Avery Insurance is an equal opportunity employer and values diversity within our

organization. We are committed to building an inclusive workplace where employees can