Administration - Business Services Lead - HYBRID

Location:

Bridgwater Site/Satellite office based x2 days per week AND Remote working x 3 days per week

Duration:
Approved until 31dec
26 (to role will cover for Maternity Leave)

Status:
Contract - INSIDE IR35

Morson Edge are working with a major player in the Energy Sector who have a current requirement for an experienced admin-biased Business Services Lead to join their established Project team in Bridgwater. This is a great contract opportunity for an experienced supervisor to jump in and lead a team of administrators as they continue delivering training services for a nationally significant infrastructure Project actively under construction.

Please note:

This contract position will be cover for Maternity Leave and is currently approved until end 2026.

The Business Services Lead contributes directly to our client’s long-term sustainability goals by delivering critical workforce enablement services, ensuring compliance, and driving efficiency through effective contract and service management.

The Business Services Lead leads the delivery and continuous improvement of training administration and service operations across the Nuclear Skills Alliance (NSA).

With direct line management responsibility, oversight of contractor performance, and ownership of business-critical systems, the role plays a strategic part in ensuring capability readiness for the wider business. The role interfaces with senior stakeholders, manages complex data landscapes and supplier contracts, and leads operational enhancements.

• To act as a deputy to the Business Services Group Head, supporting the team and representing Bus Serv at relevant meetings
• Line management of a contractor team delivering administrative services responsible for performance management, development and team leadership. (11 administrators and 1 business apprentice)
• Lead the end-to-end onboarding and induction process for Training Administrators across all NSA-aligned business areas.
• Act as strategic system owner for the LMS and associated learning technologies provide governance, training, and business reporting.
• Own and oversee the quality of training data and compliance metrics, including LC12 assurance and governance reporting.
• Manage the Inspiro contract, acting as supplier performance lead ensure consistent delivery against SLAs and report/escalate service risks.
• Represent NSA in cross-functional meetings (e.g., Comm Ops, Commercial, PMO), advocate for service enhancement and operational efficiency.
• Develop and continuously improve process documentation, workflows and reporting structures to drive operational excellence.
• Coordinate external training activities and ensure commercial and delivery alignment with business needs.
• Lead planning and service assurance for K23 training facility bookings and support infrastructure.
• Contribute to the design and delivery of the wider Competency Management Framework and its operational deployment.

• Demonstrable leadership of administration and support service teams within complex projects.
• Excellent stakeholder engagement and negotiation skills, particularly with third-party suppliers.
• Expertise in LMS systems, data assurance, and digital transformation.
• Ability to lead change initiatives and manage through ambiguity.
• Strong understanding of competency-based management within regulated environments.

• Significant experience in service operations within a regulated environment (e.g., nuclear, defence etc).
• Proven ability to manage third-party contracts and performance against KPIs.
• Skilled in interpreting and applying regulatory compliance (e.g., LC12).
• Track record of driving continuous improvement and innovation within administrative functions.
• Previous contribution to strategic planning and capability development programmes