Property Manager

Overview

As Property Manager you will lead a property team in delivering a first class service to residential properties in accordance with RICS and ARMA-Q. Leading by example to your team in promoting the highest standards of service delivery and customer service.

• Flexible hybrid working policy combining home working, on-site work, and our Manchester office.
• Awarded benefits including a salary up to 40K, enhanced family leave policies, cycle to work scheme, season ticket loan, pet lovers Friday, enhanced sick pay, study support and more.
• Enhanced annual leave including a birthday day off and a day off when you buy your house.

• To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with budgets, service level agreements and regulatory requirements.
• To plan, execute and deliver all aspects of the Property Management Schedule (PMS), ensuring that key time scales and customer commitments are fully met.
• To oversee delivery of planned, cyclical and reactive maintenance, through engagement with our preferred contractors and suppliers for specific works.
• To deliver a schedule of site visits, including formal monthly and quarterly property assessments together with maintaining an informal presence, following through actions to completion.
• To ensure all sites as well as residents/contractors/landlords are compliant with statutory and contractual obligations including RICS, ARMA-Q as well as all compliance and Health and Safety regulations.
• To manage key processes such as section 20s, with oversight of enquiries such as contract renewals, utility renewals, insurance claims and renewals, Health and Safety reports and accompanying actions.
• To verify Management Information Packs for Leaseholders and Solicitors prior to the sale of a leasehold property and to provide support and knowledge to the Legal and Compliance team in completing the information packs and responding to customer enquiries.
• To ensure insurance claims are processed correctly and in a timely manner.

• To build and maintain client relationships to develop strong and lasting partnerships and loyalty, with high levels of quantifiable customer satisfaction.
• To liaise with tenants, landlords, directors, contractors and other parties to ensure all services are delivered to the highest standard and expectations are fully met.
• To act as the face of urbanbubble attending management meetings, AGMs and facilitate customer forums - managing logistics and the information to be shared. Encourage positive attendance and circulate minutes within SLAs.

• To ensure works and all services are delivered against budget, managing purchase orders, invoices, contracts and any associated financial administration.
• To contribute to effective financial management, producing service charge budgets or carrying out periodic spend v's budget reviews.

• To recruit, develop and retain talent, promoting peak performance through effective management of all elements of the employee lifecycle.
• To identify and meet individual learning needs, acting as coach and mentor.
• Strong communication skills, both verbal and written, with good listening abilities.
• Strong Leasehold experience is essential.
• Ability to manage multiple deadlines and support the team to prioritise work within a busy environment.
• Effective analytical and decision-making skills.
• Ability to work independently and on own initiative, whilst respecting internal policies and external legislation and regulation.
• Effective people management and delegation skills.
• Customer service skills and industry-specific knowledge in residential property management.
• Knowledge of relevant regulations, legislation, guidance and best practice; practical application day-to-day (e.g., RICS, ARMA-Q and H&S legislation).
• AIRPM qualification (preferred).

At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. We are dedicated to building a diverse workplace based on merit, great work ethics, and character.

At ub we are dedicated to building a diverse workplace based on merit, great work ethics, and character.