Head of SIAM Operations

Head of SIAM Operations – Nottingham – £75K to £85K

An exciting opportunity has arisen to recruit an experienced Head of SIAM Operations to lead the operational delivery and maturity of a large-scale Service Integration and Management (SIAM) capability within a complex multi-supplier environment. In this role you will take ownership of the SIAM function ensuring it operates as an effective service integrator across multiple strategic suppliers.

This is a senior, highly client-facing leadership role where you will oversee the health, performance, governance and evolution of the SIAM function while driving continuous service improvement.

As Head of SIAM Operations, you will:

• Own the operational health, effectiveness, and maturity of the SIAM capability.
• Ensure seamless integration of services across a multi-supplier environment.
• Lead the performance and maturity of ITIL-based service management practices.
• Support Practice Leads and SMEs while defining a clear maturity roadmap.
• Manage, govern and challenge Tier 1 strategic service providers.
• Drive accountability and ensure suppliers meet agreed service levels and standards.
• Be heavily involved in stakeholder engagement, acting as a trusted operational advisor to senior client stakeholders.
• Represent SIAM operations in governance forums, operational reviews, and strategic management.
• Oversee operational assurance, performance reporting, service resilience, and operational risk management.
• Provide leadership during major incidents or service crises.
• Lead and develop a team of SIAM Service Managers and SMEs.
• Foster a culture of accountability, collaboration, and continual improvement.

The successful candidate will be able to demonstrate the following:

• Significant hands‑on experience working in SIAM or complex multi‑supplier IT environments – this will incorporate ITSM and Service Operations expertise.
• Large Service Integration environments, Managed Service or outsource provider background.
• Strong practical knowledge of ITIL-based service management.
• Experience managing strategic service providers and internal teams in large highly regulated enterprise environments.
• Familiarity with enterprise service management platforms and tooling (Service Now highly advantageous).
• Excellent stakeholder engagement and leadership skills.

This role will necessitate working in Nottingham on client site a number of days per month, the rest of which will be remote working.