Service Delivery and Relationship Manager

Overview

Please note:

Interviews for this position will be held 31st March 2026 at White Rose Office Park.

The Service Delivery & Relationship Manager will be primarily responsible for assuring the operational delivery of Leeds GP Confederation services; this includes managing a range of operational staff. They will be operationally responsible for the delivery of services within an agreed contract or portfolio.

Leeds GP Confederation is a not-for-profit, member-led organisation uniting many GP practices across Leeds. Its aim is to strengthen general practice locally and make sure the collective voice of GPs in Leeds is heard at every level of the health and care system. We support practices and Primary Care Networks (PCNs) to stay resilient and deliver high-quality care. We do this by offering practices a wide range of services, resources, and expertise so they can focus on delivering care to their communities.

Date posted: 10 March 2026

Pay scheme:
Other

Salary: £46,953 a year

Contract:

Permanent

Working pattern:
Part-time, Home or remote working

Reference number: B

Job locations: 3 White Rose Office Park, Millshaw Park Lane, Leeds, LS11 0DL

Job Description

TITLE:
Service Delivery and Relationship Manager
DEPARTMENT:
Operational Team
LOCATION:
Leeds
HOURS OF WORK: 22.5 hours per week
NATURE OF CONTRACT:
Permanent
ACCOUNTABLE TO:
Service Delivery & Performance Lead

• To be responsible for the operational management and delivery of services delivered by Leeds GP Confederation;
• Lead the effective and efficient operational delivery of the service, ensuring services are patient-focused, safe, and meet contractual and regulatory standards.
• Ensure adequate leadership and guidance is provided to all operational team members in carrying out first line management responsibilities;
• Ensure all services provided are patient-focused, of high quality and optimise human, financial and other resources effectively and efficiently;
• Delivery of all services against contractual requirements including KPIs; attending contract review meetings as needed;
• Ensure the provision of regular management and contractual reports for service;
• Ensure services are delivered in line with regulatory compliance; in particular CQC regulations;
• Delivery of agreed reporting metrics to support the delivery of high quality, patient centred services;
• Ensure service development and delivery is in accordance with local and national guidelines;
• Routinely monitor and assess service performance against patient access and demand management targets;
• Monitor and evaluate performance of the operational team against objectives; identify and manage change;
• Ensure that services are delivered within budgets, seeking to maximise financial efficiency;
• Maintain and promote a culture of continuous improvement, innovation, and clinical excellence across the service.
• Ensure seamless working with the wider Leeds GP Confederation teams.

• Act as the primary relationship lead between Leeds GP Confederation, commissioners, Primary Care Networks, GP Practices, third sector, system partners, and other external stakeholders to ensure collaborative service delivery.
• Develop and sustain strong working relationships with GP practices, practice managers, community providers, and partner organisations, promoting integrated and high-quality patient care.
• Represent Leeds GP Confederation at local and regional meetings, partnership boards, and collaborative forums to strengthen service visibility and influence.
• Proactively engage with external partners to identify opportunities for service development, joint initiatives, and pathway improvements.
• Communicate effectively with external stakeholders to manage expectations, resolve issues, and maintain confidence in service delivery.

• Manage delivery against contractual obligations, ensuring all reports, KPIs, and governance submissions are accurate and timely.
• Identify and escalate contract risks, developing mitigation plans and working with providers to implement solutions.
• Support the ongoing evaluation and…