Operations Management Manager; Remote

Charlotte - North Carolina - United States of America, Dallas - Texas - United States of America, Indianapolis - Indiana - United States of America, Orlando - Florida - United States of America, Portland - Oregon - United States of America, Salt Lake City - Utah - United States of America, St. Louis - Missouri - United States of America

As a CBRE Operations Management Manager, you will be responsible for overseeing a team responsible for planning, managing, and directing business operations for a small to medium sized client or region.

This job is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Own account governance, maintaining accurate processes, trackers, documentation, SharePoint sites, folders, and org charts.
• Manages initiative trackers and supports the Account Business Plan by monitoring goals, progress, risks, and deliverables.
• Partners with the Data Analyst to gather data, validate accuracy, and prepare ongoing reporting and insights.
• Leads account communications, including newsletters, announcements, and written updates.
• Plans and executes town halls and leadership meetings, including deck creation and coordination.
• Drives employee engagement initiatives and ensures all client-facing materials—including QBRs—are polished, consistent, and high-quality.
• Oversees onboarding and serves as the go‑to support resource for team members and managers.
• Leads manager meetings, aligns priorities, and converts concepts into clear, actionable plans.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day‑to‑day and moderately complex issues which may or may not be evident in existing systems and processes.

• Bachelor’s Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recr or via telephone at  (U.S.) and  (Canada).

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client‑centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry’s most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Service line: GWS Segment