Service Delivery Manager - South Region; Cincinnati

Position: Service Delivery Manager - South Region (Cincinnati)
Service Delivery Manager - Cincinnati, OH

Girl Scouts of Western Ohio is shaping the future of girl leadership! Our core strengths are rooted in our agile teams, our innovation, and our belief that learning never stops. Joining Girl Scouts means you will be part of an inclusive team-centric organization where the girls and communities we serve are our top priority. Working at Girl Scouts of Western Ohio allows you to build a meaningful career while you grow personally and professionally!

If you would like to empower girls to make the world a better place - you belong at Girl Scouts! Join the movement!

We are seeking a passionate and dynamic Service Delivery Manager to join our South Region team in Cincinnati, Ohio. As the Service Delivery Manager you will lead a team in developing and executing girl/adult membership recruitment and retention plans. You will coordinate and provide ongoing support to adult volunteers and increase Girl Scout visibility and engagement in the community through community networking and collaboration.

The ideal candidate will be a strong people leader focused on building and cultivating high performing teams that advance the mission of our organization and ensure a high-quality Girl Scout Leadership Experience. The Service Delivery Manager directly manages a collaborative team of Recruitment Specialists and Volunteer Experience Specialists who are responsible for recruiting and retaining girl and adult members within assigned service units and communities.

The Service Delivery Manager is responsible for providing direction, coaching and oversight for the team to ensure all productivity targets are consistently met with high accountability. This inspirational leader will be passionate about leading people, enjoy collaborating with cross-functional teams and committed to helping girls reach their full potential through education, mentorship and community support. Come be a part of our amazing team, work in a beautiful cabin-inspired building and enjoy a flexible hybrid schedule with a blend of community-based, in-office and remote work from home.

ESSENTIAL FUNCTIONS

* Drive membership growth by preparing and managing the service delivery team to document and implement comprehensive recruitment and retention plans for girls/ adults in troops, and other opportunities based on community attributes and in alignment with council goals and council recruitment and retention strategies.

* Lead and provide ongoing coaching on volunteer program management to ensure excellent customer service to volunteers and parents through communication, education, conflict management and recognition, to support achievement of council program and customer experience targets.

* Develop and implement a comprehensive community strategy for the team's service units that engages and prepares volunteers, parents and community organizations to provide girls with a high quality, progressive Girl Scout Leadership Experience.

* Prepare team and model collaboration with schools, community organizations and other networks to increase visibility and opportunities for girls, recruit volunteers, and increase program and funding partnerships to meet council objectives. Identify and take the lead on strategic partnerships to benefit communities and council overall.

* Ensure performance management processes are implemented with team members including goal setting, annual reviews, and ongoing coaching and support as outlined in our policies and practices.

* Provides support to Council strategic initiatives including but not limited to, product program, program initiatives, and camp efforts through department and leading project teamwork.

COMPETENCIES

* Leadership

* Project Management

* Team Building

* Judgment & Decision-Making

* Networking

* Relationship Management

SUPERVISORY RESPONSIBILITY:

This position has direct supervisor responsibility, managing a team of up to 6 staff.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position. The days of work are primarily Monday through Friday, but evening work is frequent and occasional weekend work may be required. Hours of work will vary, depending on support required by service units and time of year. Work schedules are flexible but will be approximately 40-45 hours/week.

TRAVEL

This is an "in the field" position requiring regular travel to assigned geographic areas of the council.

REQUIRED EDUCATION AND EXPERIENCE

* Bachelor's degree or any combination of education, training and experience that demonstrates the ability to perform the duties of the position.

* Experience managing staff.

* Experience in recruitment and managing Volunteers.

* Experience in community development including school partnerships.

* Proficient in Microsoft Word and Microsoft Excel.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly…